Vanagon EuroVan
Previous messageNext messagePrevious in topicNext in topicPrevious by same authorNext by same authorPrevious page (October 2006, week 1)Back to main VANAGON pageJoin or leave VANAGON (or change settings)ReplyPost a new messageSearchProportional fontNon-proportional font
Date:         Thu, 28 Sep 2006 07:16:00 -0700
Reply-To:     Shawn Wright <vwdiesels@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Shawn Wright <vwdiesels@GMAIL.COM>
Subject:      Re: Issues with CIP?
In-Reply-To:  <44F748A5.9280.5403296F@vwdiesels.gmail.com>
Content-type: text/html; charset=US-ASCII

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head> <title></title> <meta http-equiv="content-type" content="text/html;charset=utf-8"/> <meta http-equiv="Content-Style-Type" content="text/css"/> </head> <body> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> Well folks, another month has gone by, and this is still unresolved. I ordered it on Aug 23, they had it back within 2 days of my receiving the wrong part, and it took 3 emails and two weeks before I got *partial* credit. They did not credit the shipping either way, as had been agreed by Kris if the error was theirs (which he now admits it was). Two further emails resulted in this (this is the first &quot;sorry&quot; I got...)</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> On 14 Sep 2006 at 11:13, returns@cip1.ca &lt;returns@cip1.ca&gt; wrote:</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; I am sorry, I will get the freight done today</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; </span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; Kris I. - CIP1.ca General Manager</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; California Import Parts Ltd. - http://www.cip1.ca</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; </span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; ================================================= </span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; To view ticket history, please visit the following URL:</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; https://www.cip1.ca/ticket.asp?TicketNumber=2730525</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> Another week later on Sep 21, he tells me the credit has been issued, but I have seen no sign of it. All further emails from me have been ignored, so I will be calling this morning. I'm still hoping for a resolution, as I'm still out $55, and several hours removing and re-installing my old rad for no reason... :-(</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> This is my first bad experience with CIP in 10 years, and perhaps my last. I've only had one other issue of this sort, with BusDepot, and I am pleased to report that they promptly apologized for the error, and issued a refund within days of getting the part back, even though they're across the continent from me. </span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> On 31 Aug 2006 at 20:37, Shawn Wright &lt;vwdiesels@GMAIL.COM&gt; wrote:</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; Anyone have issues with CIP1.ca/com with regard to returns? I received the</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; wrong part yesterday (a Jetta radiator, when I ordered a Vanagon one), and</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; not only were they not apologetic, they were quite certain that they could not</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; have screwed up, and that I was mistaken - their computer told them so. When I</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; gave the part # on the the box (not the one I ordered), and described how it is</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; 1/2 the size of a Vanagon rad, the guy (Chris, apparently the manager) asked me</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; to take a digital picture and send it to him! After 3 calls, he finally gave me</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; an RMA#, and told me to send it back prepaid...</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; </span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; I am still hopeful that they will make good and issue a refund, but at this</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; point, it will take one damn good apology to make me consider dealing with these</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; guys again. I've dealt with them maybe 5-6 times over 10 years, and this is</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; definitely not what I expected.</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; </span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; </span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; Shawn Wright</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; http://members.shaw.ca/vwdiesels</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; '88 Westy 1.6TD 5 speed</span></font> </div> <div align="left"> <font face="Arial" color="#7f0000" size="2"> <span style=" font-size:10pt"> &gt; '85 Jetta Diesel 1.6NA</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> <br /> </span> </font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> Shawn Wright</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> ** new email: vwdiesels@gmail.com **</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> http://members.shaw.ca/vwdiesels</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> '88 Westy 1.6TD 5 speed</span></font> </div> <div align="left"> <font face="Arial" size="2"> <span style=" font-size:10pt"> '85 Jetta Diesel 1.6NA</span></font> </div> <div align="left"> </div> </body> </html>


Back to: Top of message | Previous page | Main VANAGON page

Please note - During the past 17 years of operation, several gigabytes of Vanagon mail messages have been archived. Searching the entire collection will take up to five minutes to complete. Please be patient!


Return to the archives @ gerry.vanagon.com


The vanagon mailing list archives are copyright (c) 1994-2011, and may not be reproduced without the express written permission of the list administrators. Posting messages to this mailing list grants a license to the mailing list administrators to reproduce the message in a compilation, either printed or electronic. All compilations will be not-for-profit, with any excess proceeds going to the Vanagon mailing list.

Any profits from list compilations go exclusively towards the management and operation of the Vanagon mailing list and vanagon mailing list web site.