Another question to ask of technicians out there is this. What if, before you begin, the customer says, "Ok, I'll pay you $85 an hour to diagnose and fix the (whatever), but only on the condition that you're ultimately successful." Would you go for it? What if the number of hours or cost had a cap on it? This approach seems fair to the customer, but I bet most car mechs would rather do brake jobs than a deal like this. Yes, a grey area. The only thing I can think of is to specify the conditions as much as possible in advance--but then you sometimes get caught, as Joy did, in a place where you're dependent on the mechanic, and don't have much room to drive a hard bargain. |
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