First, I want to say I can't believe how low your rates are. It would probably be cheaper to for me to drive up there to Canada then get my van fixed locally. :) In my opinion, after all the work you've done I agree with all the list members that think the customer should be happy with you finishing off with the door jams, etc. That being said as a sole proprietor myself each job is extremely important and you are always looking for 100% customer satisfaction when it comes to your customers. Nothing else will do. This is a tough call as far as a business decision goes, you don't want to eat the time you put into it and you don't want an unhappy customer. I would have a long talk with the customer and go over all the work you put into the van and explain what everyone else has been saying, you are trying to match a 20+ year old color and you used the exact paint that was required. 99% of us would be ecstatic at the job you did on that van, that other 1% are a pain in the arse. Bryan |
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