Date: Sat, 28 Apr 2007 08:14:31 -0700
Reply-To: Paul Guzyk <paullist@GUZYK.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Paul Guzyk <paullist@GUZYK.COM>
Subject: Re: Mechanic VS customer (i need you imput!)
In-Reply-To: <de48c0be0704280720h5193007fs57feea5a456cb621@mail.gmail.com>
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
I've seen auto painters with 20+ years experience try and match
metallic paint...sometimes it works, sometimes it doesn't, especially
in California where the sun fades everything.
I've also had them say before starting a job "we'll do our best to
match the color, but it's a XX year old vehicle...there has been
fading etc so we cannot guarantee an exact match"....they probably
have this written in the fine print of the service orders too...
For the amount of bodywork you did at that price, the customer should
be happy no matter what color the paintjob is, as long as the
paintjob looks good and all the outside matches.
They need to remember, NO ONE ELSE would have even accepted the job
at that price or done such excellent work. If so, they would have
gone elsewhere.
----
And lastly, raise your darn prices on bodywork!!, find the average
rate for bodywork in your area and charge $10 MORE an hour than
everyone else.
I'm sure NOBODY in the area (perhaps the N.A. continent) will fix a
Vanagon body with the level of passion and detail you do. If the
customer doesn't want to pay your rate, they can go down the street
and get crappy work done. Customers that appreciate quality will
gladly pay your rate. As a business owner, sometimes you have to
"fire the customer", you cannot make everyone happy all the time.
Pick the customers that appreciate your talent.
-Paul
>
>
>
>On 4/28/07, benoit <huotb@videotron.ca> wrote:
>>
>>Hi and thanks, as a test, the liscense plate was painted with Dupond
>>Premium ( i had small quantity made), at 95-100% , it's the same as the
>>Valspar..... far from the inside also.... both are the Exact VW code:
>>Dove Blue Metallic-LH5U, same # on dash.
>>
>>http://www.gti16v.com/vwcc1987.htm#vwcc1987
>>
>>But wait, outside i have a 84 VAn for parts, same color, same code, this
>>van match the interior, BUT'! the mirror have been remove, and under
>>those, the color match mine????? this van was not painted and is faded,
>>or should i say, darker!!!!!!!
>>
>>I'm confuse, at first, i was sure they made a mistake and have mix the H
>>for a K (Artic Blue Metallic (LK5U)
>>http://www.gti16v.com/vwcslk5u.htm#vwcslk5u
>>But i went to the paint place and i have seen how it's done, impossible!
>>
>>So here i am with 2 correct paint code, 2 different paint companies and
>>about the same color, still, both are way off the original paint, at
>>least today's interior.
>>
>>Ben
>>
>>
>>Kjmmensing@aol.com wrote:
>>
>>> In a message dated 4/28/2007 1:40:04 A.M. Eastern Daylight Time,
>>> huotb@VIDEOTRON.CA writes:
>>>
>>> http://www.benplace.com/87_dove_blue.htm
>>>
>>> Anyway, a long story to tell you how hi feel about me working like
>>> a dog and
>>> an unsatisfied customer.
>>>
>>> I want your advices as customers? just remember one thing, this
>>> van was a
>>> piece of junk... ready for the garbage.
>>>
>>> Thank you for your time and input, and thanks for any advices, if
>>> I have
>>> bored anyone whit this post, I'm sorry.
>>>
>>> Hi Ben
>>> As a small business owner I know how emotional these things can be.
>>> Attacking the customers vehicle will not help the situation.
>>>
>>> The bottom line is the paint does not match and what can be done?
>>>
>>> I know a lot of paints have a number and than plus and minus shade
>>> variations.
>>> This looks to me like a complete different code # though.
>>>
>>> Maybe you can talk to the paint supply store, and if need be , to
>>> the manufacturer of the paint.
>>> If it is indeed the proper code and something went wrong with the
>>> mixing or the
>>> base paints than at the very least maybe they will supply the new
>>> paint or help in some other way.
>>>
>>> Considering the original condition of the vehicle; for me painting
>>> the jams would be a good compromise.
>>>
>>>
>>> Jeff E.
>>> Atlanta , Ga.
>>> 87' Westy "weekender"
>>> 91' GL "Drop dead red" ( now living in Canada with Blair )
>>>
>>>
>>>
>>> ------------------------------------------------------------------------
>>> See what's free at AOL.com
>>> <http://www.aol.com?ncid=AOLAOF00020000000503>.
>>
>
>
>
>--
>mordo
>1990 Carat
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