Date: Sun, 29 Apr 2007 18:55:07 -0400
Reply-To: pdooley <psdooley@VERIZON.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: pdooley <psdooley@VERIZON.NET>
Subject: Re: Mechanic VS customer (i need you imput!)
In-Reply-To: <vanagon%2007042822272459@GERRY.VANAGON.COM>
Content-type: text/plain; charset=us-ascii
So after all this the customer is happy??
That's really good news.
It makes me feel good to know that people like Benny who aren't afraid of
hard work and care about the quality of their work aren't getting screwed by
nit-picking customers.
And Benny- don't raise your rates.
My van needs a paint job :)
-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of
Benny boy
Sent: Saturday, April 28, 2007 10:15 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Mechanic VS customer (i need you imput!)
In Canada, no, on eastern, no, in Quebec most small shop rate are between
45$-60$ hr, "Shop with a view" (he he), well, those that have good spot have
rate between 60-70, dealer are as expensive. For 10K, you have a Ferrari
paint job, some my price here was fine as NO ONE want to work on Vanagon.
Ok,it's 10pm Saturday night, now, Sylvia (who help me tonight), my
girlfriend tell me stop writing a thesis and go paint those door jams... :-)
So the VEY short story is that the customer (who is a nice guy by the way)
told me that after all, was amazed by the job? just curious about that
strange color
Anyway, more pictures later
Ben
On Sat, 28 Apr 2007 17:53:50 -0400, BJ Feddish <bfeddish@NETREACH.NET>
wrote:
>First, I want to say I can't believe how low your rates are. It would
>probably be cheaper to for me to drive up there to Canada then get my van
>fixed locally. :)
>
>In my opinion, after all the work you've done I agree with all the list
>members that think the customer should be happy with you finishing off with
>the door jams, etc.
>
>That being said as a sole proprietor myself each job is extremely important
>and you are always looking for 100% customer satisfaction when it comes to
>your customers. Nothing else will do. This is a tough call as far as a
>business decision goes, you don't want to eat the time you put into it and
>you don't want an unhappy customer. I would have a long talk with the
>customer and go over all the work you put into the van and explain what
>everyone else has been saying, you are trying to match a 20+ year old color
>and you used the exact paint that was required.
>
>99% of us would be ecstatic at the job you did on that van, that other 1%
>are a pain in the arse.
>
>Bryan
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