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Date:         Mon, 30 Apr 2007 12:26:01 -0700
Reply-To:     VW Doka <vw.doka@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         VW Doka <vw.doka@GMAIL.COM>
Subject:      Re: Mechanic VS customer (i need you imput!)
Comments: To: Benny boy <huotb@VIDEOTRON.CA>
In-Reply-To:  <vanagon%2007042822272459@GERRY.VANAGON.COM>
Content-Type: text/plain; charset="iso-8859-1"

Ben,

I'm glad your customer is okay with the job. This was one of those really tough situations, everything you did was right, but the paint color was wrong. The customer is paying for a repaint of his van in the same color, and you are ultimately responsible for the finished product as the 'contract' is with you. Kind of like having construction done, a lot of the work is done by subcontractors, but the contractor is the one who has to make it right as it should not be the customer's problem if there's a screw up.

Once again, I'm glad it all worked out.

Cheers,

Jeff

-----Original Message----- From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]On Behalf Of Benny boy Sent: Saturday, April 28, 2007 7:15 PM To: vanagon@GERRY.VANAGON.COM Subject: Re: Mechanic VS customer (i need you imput!)

In Canada, no, on eastern, no, in Quebec most small shop rate are between 45$-60$ hr, "Shop with a view" (he he), well, those that have good spot have rate between 60-70, dealer are as expensive. For 10K, you have a Ferrari paint job, some my price here was fine as NO ONE want to work on Vanagon.

Ok,it's 10pm Saturday night, now, Sylvia (who help me tonight), my girlfriend tell me stop writing a thesis and go paint those door jams... :-)

So the VEY short story is that the customer (who is a nice guy by the way) told me that after all, was amazed by the job? just curious about that strange color

Anyway, more pictures later

Ben

On Sat, 28 Apr 2007 17:53:50 -0400, BJ Feddish <bfeddish@NETREACH.NET> wrote:

>First, I want to say I can't believe how low your rates are. It would >probably be cheaper to for me to drive up there to Canada then get my van >fixed locally. :) > >In my opinion, after all the work you've done I agree with all the list >members that think the customer should be happy with you finishing off with >the door jams, etc. > >That being said as a sole proprietor myself each job is extremely important >and you are always looking for 100% customer satisfaction when it comes to >your customers. Nothing else will do. This is a tough call as far as a >business decision goes, you don't want to eat the time you put into it and >you don't want an unhappy customer. I would have a long talk with the >customer and go over all the work you put into the van and explain what >everyone else has been saying, you are trying to match a 20+ year old color >and you used the exact paint that was required. > >99% of us would be ecstatic at the job you did on that van, that other 1% >are a pain in the arse. > >Bryan


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