Date:         Mon, 18 Jun 2007 14:34:03 -0700
Reply-To:     Loren Busch <starwagen@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Loren Busch <starwagen@GMAIL.COM>
Subject:      Re: A Saga Begins, Mystery of the Missing Norcold and FedEx
Comments: To: rubatoguy@comcast.net
In-Reply-To:  <061820072107.24941.4676F420000ADFA30000616D2207001641979A09019B0E0D9A9D@comcast.net>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

On 6/18/07, Todd Last <rubatoguy@comcast.net> wrote:
>
> My experience mirrors Jeff's.
>
> FedEx is also generally cheaper than UPS.
> I've been using them exclusively after having too many damaged packages
> from UPS.
> I filed a claim with Fedex once and they sent me a check for the full
> value of the equipment, no questions asked.
>
> Note: Your service may be directly related to who your pickup and delivery
> person is, and the policies of the local office. At one place I lived, even
> though it was a security building (inside halls needing a key or code to
> enter) I was told by UPS that their office manager required that ALL
> packages be signed for in person. (Meaning I had to drive to the office to
> pick them all up.)


You have pointed out one of the aggravating things about  UPS/FedEx/Dal when
it comes to residential delivery:  You have to be home to get the package.
It's different at a commercial/business address.  Not only cheaper to ship
to (no call backs required, someone there during business hours) but
constant contact between the carrier and the client, much better for
building good working relationships.

As for policy, the local UPS policy is everything MUST be signed for by
someone, they will not allow the tag they leave to be signed and then left
for the next day.  They will not leave anything out on the doorstep at6 any
multiple dwelling like apartments and condominiums.  If Fed Ex had the same
policy this thread would never have been started.