Date: Sun, 24 Jun 2007 18:29:49 -0400
Reply-To: The Bus Depot <vanagon@BUSDEPOT.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: The Bus Depot <vanagon@BUSDEPOT.COM>
Subject: Re: eBay Professor for Vanagon parts ...
In-Reply-To: <20070624212902.7E25D1165C3@hamburg.alientech.net>
Content-Type: text/plain; charset="US-ASCII"
> > I have to disagree. Busdepot is nothing but bargains.
> > It's true, you better not be in a big hurry, or be willing
> > to pay extra for quick shipping...
> Well, I suppose you value your time less than I do. If a
> vendor says they should ship in 1-3 days, I expect that
> they usually will.
Mike, I'll have to look up your order details and email you directly on
Monday (it's best handled directly, really; no need to copy it to 1000
people), as I don't have current customer files at home. I did pull up an
old backup copy I have here at home, and I see that of your 3 orders in
November shipped either the same day you placed them or the following
working day. (I guess you'd forgotten about those experiences when you
published your comments.)
We have never promised to ship all orders in 1-3 days. In fact, you chose
Economy shipping, which specifies that you expect to see your parts in 7-10
business days. (It says this four times, in fact - first where you choose
that shipping option, a second time when you submit your order, a third time
on our order terms page, and a fourth time by email after you place the
order.) Economy orders are processed in the order received, so actual ship
date can vary. Usually we beat the 7-10 estimate by a good margin, and
indeed most parts do ship within 1-3 working days (as did all 3 of your
orders in November), but this is not guaranteed. That is why we list those
particular items as USUALLY shipping in 1-3 WORKING days - not as guaranteed
to ship in 1-3 calendar days. (And of course special order items and
backorders can take longer.)
We do offer Expedited delivery options, with guaranteed delivery as quickly
as overnight. Since you are reasonably close by, upgrading to guaranteed 3
day delivery is usually rather cheap. Expedited orders go right to the
front of the line, and if in stock they ship the same or next working day
(depending on how late in the day you order). Your list discount will
usually more than offset the upgrade to Expedited shipping, should you need
it. Or if you're not in a rush, save a few bucks and go with Economy
shipping.
I will get back to you tomorrow after I look up your most recent order. I'll
also look up the Christmas one you mentioned, but I gather it reached you
within the 7-10 working days they we specify. (Due to UPS shipping holidays,
10 business days would have been January 2, and indeed you mention that you
got it right after the new year.) If you need to reach me, feel free to
click on "reply" instead of "reply to all" and it goes right to my desk.
- Ron Salmon
The Bus Depot, Inc.
www.busdepot.com
(215) 234-VWVW
_____________________________________________
Toll-Free for Orders by PART # : 1-866-BUS-DEPOT
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