Date: Sun, 24 Jun 2007 16:48:40 -0700
Reply-To: Zoltan <zolo@FOXINTERNET.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Zoltan <zolo@FOXINTERNET.NET>
Subject: Re: eBay Professor for Vanagon parts ...
Content-type: text/plain; format=flowed; charset=iso-8859-1; reply-type=response
The reason I liked this guy was, he communicated like he has only one item
to sell and I got the item the next day. The next day. I could not believe
it.
Surely, he does not have all the things we would need and maybe some of the
prices are not as low, but he was shipping them all as if he was shipping
one item. He says, he does not make money on the shipping. I ordered three
items and he charged one shipping cost. GoWesty and BD have accumulating
shipping charge, if I remember it right, and even if the whole lot could
ship for $10 they still charge whatever it adds up to, and that really kills
many deals. That is why I order from the locals, get it faster and no
shipping.
Ron and I have a past with delivery time and some. But I understand, he has
employees who either quit or being disgruntled and it all piles up.
I'm sure, if all the guys who had the same trouble would chime in, there
would be a free for all here.
But that's not the point. Ron knows, he has to keep up his promises day in
day out and he has a constant fight on his side. But I'm sure, he would
have a lot more orders if the expectations would be met or the
communications would be there to admit fault in time.
This guy's eBay name is "time_n_money" and just one more source for us as
long as he has the stuff. But he is selling for all the cars, so he is not
our specialist, not a competition to Ron.
Ron can get better even if he thinks he is doing fine.
We can all get better.
Zoltan
----- Original Message -----
From: "Sam Conant" <samcvt@COMCAST.NET>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Sunday, June 24, 2007 4:09 PM
Subject: Re: eBay Professor for Vanagon parts ...
> Ya know, Ron....
> I've been a business and organizational management consultant for many,
> many
> years ....
> And I view your response below as not responsive and specifically
> misleading.
>
> You can disagree all you want but, truth be known, perceptions of your
> resource is a genuinely, subjective and real consequence of what you offer
> for sale as well as of the follow up consumer services your company
> provides
> to purchases of the products you provide.
> SamC
> ----- Original Message -----
> From: "The Bus Depot" <vanagon@BUSDEPOT.COM>
> To: <vanagon@GERRY.VANAGON.COM>
> Sent: Sunday, June 24, 2007 6:29 PM
> Subject: Re: eBay Professor for Vanagon parts ...
>
>
>>> > I have to disagree. Busdepot is nothing but bargains.
>>> > It's true, you better not be in a big hurry, or be willing
>>> > to pay extra for quick shipping...
>>
>>> Well, I suppose you value your time less than I do. If a
>>> vendor says they should ship in 1-3 days, I expect that
>>> they usually will.
>>
>>
>> Mike, I'll have to look up your order details and email you directly on
>> Monday (it's best handled directly, really; no need to copy it to 1000
>> people), as I don't have current customer files at home. I did pull up an
>> old backup copy I have here at home, and I see that of your 3 orders in
>> November shipped either the same day you placed them or the following
>> working day. (I guess you'd forgotten about those experiences when you
>> published your comments.)
>>
>> We have never promised to ship all orders in 1-3 days. In fact, you
>> chose
>> Economy shipping, which specifies that you expect to see your parts in
>> 7-10
>> business days. (It says this four times, in fact - first where you choose
>> that shipping option, a second time when you submit your order, a third
>> time
>> on our order terms page, and a fourth time by email after you place the
>> order.) Economy orders are processed in the order received, so actual
>> ship
>> date can vary. Usually we beat the 7-10 estimate by a good margin, and
>> indeed most parts do ship within 1-3 working days (as did all 3 of your
>> orders in November), but this is not guaranteed. That is why we list
>> those
>> particular items as USUALLY shipping in 1-3 WORKING days - not as
>> guaranteed
>> to ship in 1-3 calendar days. (And of course special order items and
>> backorders can take longer.)
>>
>> We do offer Expedited delivery options, with guaranteed delivery as
>> quickly
>> as overnight. Since you are reasonably close by, upgrading to guaranteed
>> 3
>> day delivery is usually rather cheap. Expedited orders go right to the
>> front of the line, and if in stock they ship the same or next working day
>> (depending on how late in the day you order). Your list discount will
>> usually more than offset the upgrade to Expedited shipping, should you
>> need
>> it. Or if you're not in a rush, save a few bucks and go with Economy
>> shipping.
>>
>> I will get back to you tomorrow after I look up your most recent order.
>> I'll
>> also look up the Christmas one you mentioned, but I gather it reached you
>> within the 7-10 working days they we specify. (Due to UPS shipping
>> holidays,
>> 10 business days would have been January 2, and indeed you mention that
>> you
>> got it right after the new year.) If you need to reach me, feel free to
>> click on "reply" instead of "reply to all" and it goes right to my desk.
>>
>> - Ron Salmon
>> The Bus Depot, Inc.
>> www.busdepot.com
>> (215) 234-VWVW
>>
>> _____________________________________________
>> Toll-Free for Orders by PART # : 1-866-BUS-DEPOT
>
>
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