Date: Tue, 26 Jun 2007 07:57:15 -0400
Reply-To: Mike S <mikes@FLATSURFACE.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Mike S <mikes@FLATSURFACE.COM>
Subject: Re: Trashing online vendors
In-Reply-To: <0b2c01c7b7b7$b4ec1f20$0b0ba8c0@RON>
Content-Type: text/plain; charset="us-ascii"; format=flowed
At 02:03 AM 6/26/2007, The Bus Depot wrote...
>But here's the interesting part ... I checked my Sent box and
>discovered
>that we also emailed it to you directly back in December, in response
>to
>your inquiry about it!
That would be the email where you completely ignored your failure to
ship the order the previous day, as I was specifically promised over
the phone.
A question you have again not answered: if you insist on saying that
"7-10 days delivery" (do you guarantee that?) overrides the "ships in
1-3 days," why do you even bother to put "usually ships in 1-3 days" on
the item listings and what meaning do you expect the customer to take
from that statement?
You seem to want to ignore it completely. I take it to mean "usually
ships in 1-3 days, occasionally 4, very rarely 5, maybe in 6 once a
long long time ago but it won't happen again." My last order shipped in
8 (ordered on 7th, shipped on 19th, counting business days and "same
day" as day 0).
I know that I'm 2 days UPS transit from you, but the pacific NW is 5-6
days. So even when you state a general "allow 7-10 days for delivery,"
I should reasonably expect to be at the low end of that range.
Do you really think I'm being unreasonable to expect that an order
place on a Monday or Tuesday should be delivered by the end of the
following week? Or that if a shipment is delayed beyond the expectation
set, that I be notified?
If I knew that "1-3 days" could mean over a week, then I might instead
choose an express service. Unfortunately, your web site and order
processes make it so the customer has no way of knowing that the "1-3
day" expectation won't be met until well after the fact, when it is too
late.
Finally, yes, I do want the parts which have been on backorder from
November/December. That's why I ordered them. I will pay for them, too.
I'm not looking for a freebie. I didn't try to order them elsewhere
because I had no way to easily check their status with you, your web
site does not provide any kind of order tracking (and I'd have to go
searching through old emails to even figure out what the specific part
numbers were).
