Date: Tue, 26 Jun 2007 14:34:33 -0400
Reply-To: Sudhir Desai <sudhir.desai@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Sudhir Desai <sudhir.desai@GMAIL.COM>
Subject: Re: Trashing online vendors
In-Reply-To: <468128B2.3050007@gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Yep, they've been fine by me as well. I've never had any problems with
getting parts.
Sudhir
On 6/26/07, Michael Elliott <camping.elliott@gmail.com> wrote:
> I'm with Jim on this. Looks like Mike's itchin' for a fight. BD is not
> perfect, but they've been just fine by me. If Ron was a snake there'd be
> reams of gripes about him and his operation here. There aren't.
> --
> Mike "Rocket J Squirrel" Elliott
> 71 Type 2: the Wonderbus
> 84 Westfalia: Mellow Yellow ("The Electrical Banana")
> 74 Utility Trailer. Ladybug Trailer, Inc., San Juan Capistrano
> KG6RCR
>
>
>
> Jim Johnston typed:
> > With all due respect, what do you what Ron to say? You seem to be looking
> > for something.
> >
> > So your parts got to you a bit late, or they never got to you, big deal. It
> > happens. Pick the phone and call the BD, ask them what happened. I've
> > been
> > in the same boat as you, not knowing where parts are. I picked up the
> > phone
> > and the issue was resolved. I'm unsure of your expectations, but to me,
> > they seem a bit high.
> >
> > Or you could hit up your local FLAPS and get your parts, that way you don't
> > have to wait. Unless, of course, they have to order the parts. And, if
> > they can even get them.
> >
> > Perhaps, next time you need it right way, buck up for the extra shipping
> > costs.
> >
> > Jim
> > Wilmington, NC
> >
> > On 6/26/07, Mike S <mikes@flatsurface.com> wrote:
> >>
> >> At 02:03 AM 6/26/2007, The Bus Depot wrote...
> >>
> >> >But here's the interesting part ... I checked my Sent box and
> >> >discovered
> >> >that we also emailed it to you directly back in December, in response
> >> >to
> >> >your inquiry about it!
> >>
> >> That would be the email where you completely ignored your failure to
> >> ship the order the previous day, as I was specifically promised over
> >> the phone.
> >>
> >> A question you have again not answered: if you insist on saying that
> >> "7-10 days delivery" (do you guarantee that?) overrides the "ships in
> >> 1-3 days," why do you even bother to put "usually ships in 1-3 days" on
> >> the item listings and what meaning do you expect the customer to take
> >> from that statement?
> >>
> >> You seem to want to ignore it completely. I take it to mean "usually
> >> ships in 1-3 days, occasionally 4, very rarely 5, maybe in 6 once a
> >> long long time ago but it won't happen again." My last order shipped in
> >> 8 (ordered on 7th, shipped on 19th, counting business days and "same
> >> day" as day 0).
> >>
> >> I know that I'm 2 days UPS transit from you, but the pacific NW is 5-6
> >> days. So even when you state a general "allow 7-10 days for delivery,"
> >> I should reasonably expect to be at the low end of that range.
> >>
> >> Do you really think I'm being unreasonable to expect that an order
> >> place on a Monday or Tuesday should be delivered by the end of the
> >> following week? Or that if a shipment is delayed beyond the expectation
> >> set, that I be notified?
> >>
> >> If I knew that "1-3 days" could mean over a week, then I might instead
> >> choose an express service. Unfortunately, your web site and order
> >> processes make it so the customer has no way of knowing that the "1-3
> >> day" expectation won't be met until well after the fact, when it is too
> >> late.
> >>
> >> Finally, yes, I do want the parts which have been on backorder from
> >> November/December. That's why I ordered them. I will pay for them, too.
> >> I'm not looking for a freebie. I didn't try to order them elsewhere
> >> because I had no way to easily check their status with you, your web
> >> site does not provide any kind of order tracking (and I'd have to go
> >> searching through old emails to even figure out what the specific part
> >> numbers were).
> >>
> >
> >
> >
> > --
> >
>
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