Date: Tue, 26 Jun 2007 07:54:42 -0700
Reply-To: Michael Elliott <camping.elliott@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Michael Elliott <camping.elliott@GMAIL.COM>
Subject: Re: Trashing online vendors
In-Reply-To: <6fcb48d30706260701k69aa3cbclb9740568144c8160@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
I'm with Jim on this. Looks like Mike's itchin' for a fight. BD is not
perfect, but they've been just fine by me. If Ron was a snake there'd be
reams of gripes about him and his operation here. There aren't.
--
Mike "Rocket J Squirrel" Elliott
71 Type 2: the Wonderbus
84 Westfalia: Mellow Yellow ("The Electrical Banana")
74 Utility Trailer. Ladybug Trailer, Inc., San Juan Capistrano
KG6RCR
Jim Johnston typed:
> With all due respect, what do you what Ron to say? You seem to be looking
> for something.
>
> So your parts got to you a bit late, or they never got to you, big deal. It
> happens. Pick the phone and call the BD, ask them what happened. I've
> been
> in the same boat as you, not knowing where parts are. I picked up the
> phone
> and the issue was resolved. I'm unsure of your expectations, but to me,
> they seem a bit high.
>
> Or you could hit up your local FLAPS and get your parts, that way you don't
> have to wait. Unless, of course, they have to order the parts. And, if
> they can even get them.
>
> Perhaps, next time you need it right way, buck up for the extra shipping
> costs.
>
> Jim
> Wilmington, NC
>
> On 6/26/07, Mike S <mikes@flatsurface.com> wrote:
>>
>> At 02:03 AM 6/26/2007, The Bus Depot wrote...
>>
>> >But here's the interesting part ... I checked my Sent box and
>> >discovered
>> >that we also emailed it to you directly back in December, in response
>> >to
>> >your inquiry about it!
>>
>> That would be the email where you completely ignored your failure to
>> ship the order the previous day, as I was specifically promised over
>> the phone.
>>
>> A question you have again not answered: if you insist on saying that
>> "7-10 days delivery" (do you guarantee that?) overrides the "ships in
>> 1-3 days," why do you even bother to put "usually ships in 1-3 days" on
>> the item listings and what meaning do you expect the customer to take
>> from that statement?
>>
>> You seem to want to ignore it completely. I take it to mean "usually
>> ships in 1-3 days, occasionally 4, very rarely 5, maybe in 6 once a
>> long long time ago but it won't happen again." My last order shipped in
>> 8 (ordered on 7th, shipped on 19th, counting business days and "same
>> day" as day 0).
>>
>> I know that I'm 2 days UPS transit from you, but the pacific NW is 5-6
>> days. So even when you state a general "allow 7-10 days for delivery,"
>> I should reasonably expect to be at the low end of that range.
>>
>> Do you really think I'm being unreasonable to expect that an order
>> place on a Monday or Tuesday should be delivered by the end of the
>> following week? Or that if a shipment is delayed beyond the expectation
>> set, that I be notified?
>>
>> If I knew that "1-3 days" could mean over a week, then I might instead
>> choose an express service. Unfortunately, your web site and order
>> processes make it so the customer has no way of knowing that the "1-3
>> day" expectation won't be met until well after the fact, when it is too
>> late.
>>
>> Finally, yes, I do want the parts which have been on backorder from
>> November/December. That's why I ordered them. I will pay for them, too.
>> I'm not looking for a freebie. I didn't try to order them elsewhere
>> because I had no way to easily check their status with you, your web
>> site does not provide any kind of order tracking (and I'd have to go
>> searching through old emails to even figure out what the specific part
>> numbers were).
>>
>
>
>
> --
>
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