At 05:22 PM 9/10/2007, Scott Daniel - Shazam wrote... >Dealers are independent businesses of course - free to work on >anything, or >not work on anything. Ay, there's the rub. It's part of why VW dealers, on the whole, suck. If a business is allowed to represent the VW marque, they should be required to service any vehicle bearing wearing a VW badge. They're not (or shouldn't be) independent if they represent the manufacturer to the buying public. They should be held to a minimum standard of quality and competency. VW has had a run going since the NB intro, almost 10 years ago. They've now taught a new generation of buyers what "customer hostile" dealer service is all about. I predict that for the next 10 years or so, they'll be on hard times in North America. Then they'll be able to milk a new generation of suckers. If VW wants consistent, long term success, they really need to crack down with serious dealer service requirements. Unfortunately, the opportunity to do so occurred a few years ago (2001 was the most recent peak sales year). With sales on the downturn, they won't have another opportunity for another 10 years or so. |
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