Vanagon EuroVan
Previous messageNext messagePrevious in topicNext in topicPrevious by same authorNext by same authorPrevious page (October 2007, week 3)Back to main VANAGON pageJoin or leave VANAGON (or change settings)ReplyPost a new messageSearchProportional fontNon-proportional font
Date:         Tue, 16 Oct 2007 19:16:50 -0400
Reply-To:     pdooley <psdooley@VERIZON.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         pdooley <psdooley@VERIZON.NET>
Subject:      Re: bus depot window gaskets
Comments: To: Aaron Pearson <aarondpearson@HOTMAIL.COM>
In-Reply-To:  <BAY101-W7791D5E2BB52D23AE91C0AC9C0@phx.gbl>
Content-type: text/plain; charset=iso-8859-1

Regarding your question of should BD pay for overnight shipping-

I run a warehouse for a computer parts distributor. We triple check all orders, but occasionally something gets past us. We pay for return shipping and obviously free shipping for the correct replacement parts. However, we expect the customer to understand we are human and make mistakes from time to time. We ship ground only for errors, no overnight.

We also have a policy in place that says the customer is responsible for verifying the contents of shipment and report damage or errors within 24 hours.

If you need a replacement gasket that quick, try your local dealer. If it rains, put a tarp over the back end.

Really, I see your side of the argument, but you are responsible for verifying contents and finding problems, even if they are small.

-----Original Message----- From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of Aaron Pearson Sent: Tuesday, October 16, 2007 5:44 PM To: vanagon@GERRY.VANAGON.COM Subject: bus depot window gaskets

i ordered bus depot's "window seal restoration kit: includes all window seals except front door window seals. Windshield, rear hatch window, side windows."

i should have checked the contents. my package (received 2 weeks ago) only contains four gaskets, when it should include six. if i had done that, i could have called bus depot straight away and had six gaskets before i took the van to the shop. what i couldn't have easily determined is that i had two front windshield gaskets and zero rear hatch gaskets. they are pretty close in size, and when you hold the front gasket up to the back window, it looks like it will fit.

my van is now at the shop, and the rear window is on the floor of the garage. the front gasket doesn't fit the rear, even when they removed a section. the rubber is a different thickness so it doesn't work. i called bus depot, and they'll ship a rear gasket overnight, but they expect me to pay half of the shipping. add that to the price the glass shop will charge me for doing the window twice.

i accept that a simple inspection would have revealed the two missing gaskets, but how am i responsible for the front vs. rear error? am i wrong to expect free overnight shipping? how am i supposed to drive my van around without a rear window? what do i do if it rains, as it's too tall for my garage?

aaron '87 syncro westy ej22 _________________________________________________________________ Boo! Scare away worms, viruses and so much more! Try Windows Live OneCare! http://onecare.live.com/standard/en-us/purchase/trial.aspx?s_cid=wl_hotmailn ews=


Back to: Top of message | Previous page | Main VANAGON page

Please note - During the past 17 years of operation, several gigabytes of Vanagon mail messages have been archived. Searching the entire collection will take up to five minutes to complete. Please be patient!


Return to the archives @ gerry.vanagon.com


The vanagon mailing list archives are copyright (c) 1994-2011, and may not be reproduced without the express written permission of the list administrators. Posting messages to this mailing list grants a license to the mailing list administrators to reproduce the message in a compilation, either printed or electronic. All compilations will be not-for-profit, with any excess proceeds going to the Vanagon mailing list.

Any profits from list compilations go exclusively towards the management and operation of the Vanagon mailing list and vanagon mailing list web site.