Date: Tue, 16 Oct 2007 18:53:30 -0500
Reply-To: Aaron Pearson <aarondpearson@HOTMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Aaron Pearson <aarondpearson@HOTMAIL.COM>
Subject: Re: bus depot window gaskets
In-Reply-To: <074801c8104c$6fd0e860$0b0ba8c0@RON>
Content-Type: text/plain; charset="iso-8859-1"
the fundamental issue here is that there is no easy way to confirm that the front windshield gasket is not the same as the rear. you can hold it up to the window or meaure it, but it is floppy, stretchy rubber and it looks pretty close. there was no way to confirm that i had the right part until the window was out and i tried to use it. the invoice does not contain part numbers for individual parts. also note that i fully accepted responsibility for not noticing the two missing pieces.
i was not verbally abusive. i specifically stated that i did not hold matt personally responsible (something like "why do you think i should be responsible for this error, and by 'you' i mean busdepot, not you personally.") i did use the f-bomb at the end of the conversation, but it was out of exasperation, and certainly not directed at any person. it was at the end of an otherwise polite conversation (ask him!), when i realized i had no alternative but to accept what i considered an unfair deal. in any case, please pass on my apology to matt. i meant him no harm.
i did not intend to get into an argument on this forum. i just wanted to know if my expectations were right or wrong, and i have received some good feedback on that. turns out, it's a mixed bag. regardless, i will continue to do business with bus depot, considering that the service over the years has been fine->good.
aaron
'87 syncro westy ej22
----------------------------------------> From: vanagon@busdepot.com> To: aarondpearson@HOTMAIL.COM; vanagon@GERRY.VANAGON.COM> Subject: RE: bus depot window gaskets> Date: Tue, 16 Oct 2007 19:29:44 -0400>>>> I called bus depot, and they'll ship a rear gasket overnight,>> but they expect me to pay half of the shipping.>>>> i accept that a simple inspection would have revealed the two>> missing gaskets, but how am i responsible for the front vs.>> rear error? am i wrong to expect free overnight shipping?>>> Aaron,>> The sheet included with your order (with "PLEASE READ THIS" in huge letters)> asks you to check the contents of your shipment promptly, and notify us> within a few days in the event of shipping damage or shortages. This is> necessary because sometimes parts can be lost or damaged AFTER they are> received - for example, the mechanic has the box lying around at the shop> for a few weeks and some of the contents go missing, or you step on the box> a week after you got it and bend a part, etc. I'm not saying that is what> happened in your case, but it is why we (as well as our competitors) ask for> reasonably prompt reports of any damaged or missing items.>> You received this order a few weeks ago, and only now notified us. Despite> this - and despite the fact that you were verbally abusive to my employee> over the phone, using expletives that cannot be repeated on this list - we> gave you no hassle at all over replacing the parts reported missing or> wrong, and also offered to send them immediately via standard ground> shipping (the same method as your original order) at no shipping cost. When> you asked Matt to Overnight them instead, he called me, and I told him we> would cover half of that cost (which is significantly higher than ground> shipping).>> I think this was very fair. After all, had you not waited several weeks to> check the contents, overnight shipping would not have been necessary. On the> other hand, had there not been a packing error you wouldn't have had the> problem at all, so it seemed fair for me to cover half of the Overnight> shipping cost (or all of the Ground cost). I think that was a reasonable> offer, and I stand by my decision.>> I see that here you have also noted that you your mechanic cut one seal> apart to see if it could be made to fit the rear window. I should note that> since the seal has been intentionally cut and thereby rendered worthless, we> will not be able to take it back for exchange or credit. Had it not been> cut, and was sent in error, we'd not only have taken it back but also paid> for your return shipping.>> - Ron Salmon> The Bus Depot, Inc.> www.busdepot.com> (215) 234-VWVW>> _____________________________________________> Toll-Free for Orders by PART # : 1-866-BUS-DEPOT>
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