Date: Tue, 30 Oct 2007 18:28:12 -0700
Reply-To: Jake de Villiers <crescentbeachguitar@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Jake de Villiers <crescentbeachguitar@GMAIL.COM>
Subject: Re: Delayed BD shipments?
In-Reply-To: <04a401c81bba$9ee2cd70$0b0ba8c0@RON>
Content-Type: text/plain; charset=ISO-8859-1
The lovely thing about Van-Cafe or GoWesty is that they ship EVERY order
right away.
No special shipping requests, no special phone calls, no special prices.
I think the difference between East and West is that in Pennsylvania,
Vanagons are a niche car, a specialty, whereas out here they are all over
the place, being driven by young and old, and just need to be fixed. Pronto.
On 10/31/07, The Bus Depot <vanagon@busdepot.com> wrote:
>
> > Are severely delayed shipments the norm for BD? I ordered a
> > single small part 1.5 weeks ago and just now got a message
> > saying it was shipped today.
>
>
> Ben,
>
> We offer several delivery service levels, with delivery times varying from
> overnight to 10 business days. Orders placed via Expedited shipping (Red
> or
> Blue Label on our website) ship same or next business day if in stock
> (depending on how late in the day you order), and reach you in 1-3
> business
> days. On the other hand if you order via Economy shipping (our
> cheapest/slowest method, and the default on our website), we promise only
> that in-stock items will reach you within 7-10 business days. Usually
> they
> ship within 1-3 business days, and we beat that 7-10 estimate by a large
> margin. But since Economy orders ship in the order received, this can
> vary
> depending on how busy we are. Last week we were shipping Economy orders
> several days out; this week we're shipping almost everything same or next
> day (Economy or not). We're a small shop so it can fluxuate depending on
> our workload. As long as the order reaches you within that 7-10 estimate
> we
> don't consider it late, so that - not the ship date - is what we go by on
> Economy orders. This is explained on our website (both at
> http://busdepot.com/help.jsp#DELIVERY and on the checkout page as well).
>
> What this means is that if you're not in a rush, Economy shipping is the
> way
> to go because it's cheapest. Most likely (especially now that we're past
> peak season) you'll get your order much sooner than the quoted 7-10
> business
> days But that's NOT guaranteed, so the bottom line is don't order via
> Economy if you can't risk that wait. If you need the part faster, it pays
> to upgrade to one of the Expedited methods. Often the 3-day option is
> hardly
> more than the price of Economy shipping, and when our lower prices are
> factored in you still save money versus ordering via Ground shipping
> anywhere else.
>
> Your order should reach you within the 7-10 business days we quote for the
> service level that you chose (Economy). However, in reviewing it I have to
> admit that it shipped later than it should have. I see that other orders
> placed at the same time as yours shipped sooner. That should not be the
> case, as the switch was in stock and Economy orders are supposed to leave
> the building in date order. I have had a stern word with my shipping
> manager
> and will be watching this closely for a while to make sure it was an
> isolated case. Meanwhile, if the order does not reach you by Monday (the
> 10th business day), please email me and we will make some sort of price
> adjustment by way of apology for failing to meet our stated timeframe.
>
> - Ron Salmon
> The Bus Depot, Inc.
> www.busdepot.com
> (215) 234-VWVW
>
> _____________________________________________
> Toll-Free for Orders by PART # : 1-866-BUS-DEPOT
>
--
Jake
1984 Vanagon GL
1986 Westy Weekender "Dixie"
www.crescentbeachguitar.com
http://subyjake.googlepages.com/
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