Date: Wed, 30 Jan 2008 13:45:30 -0800
Reply-To: Scott Daniel - Shazam <scottdaniel@TURBOVANS.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Scott Daniel - Shazam <scottdaniel@TURBOVANS.COM>
Subject: Re: NVC Re: Stevens Creek Volkswagen in Santa Clara
In-Reply-To: <BAY141-DAV1281394934146598F9FD97DF360@phx.gbl>
Content-Type: text/plain; charset="us-ascii"
And from the repair shops viewpoint, on 'repair insurance' or whatever you
want to call it.
It's not a fun deal.
The insurance company doesn't pay for diagnosis for example, or the sales
tax I don't think, and for other various minor expenses. Just 'the part' and
'the labor'...........and they'll give the shop a hard time about what they
charge..........
They will flat just say 'we only pay 3.6 hours labor to replace a jaguar
power steering rack' ...........and will harass the shop about the part
price too.
And not pay for core charges up front, and should the core be not good as a
core, the shop could get stuck, and the customer, once gone with a repaired
car is not likely to say, oh, sorry........sure, here's 300 bucks to cover
my bad core.
As a professional car repair person, I just pretty much 'will not' do that
kind of repair work. It's a terrible hassle.
And I won't mention that if the company happens to be in some place like
new york they're just a bit more uptight and unfriendly than one might
expect being form the west coast.
Re new car sales ..............how they sell new cars - typically they make
it just plan hard for a customer to walk in, pick out a car, and leave after
a while in a nice clean deal. It's a scam even.
I haven't heard about this for a while...............for a while there,
there was 'no dickering ' pricing ...........just one price that was not
artificially inflated, and the basic idea was no haggling and going back and
forth. What ever happened to that anyway, anyone have an idea ?
Scott
-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of
Ryan Shawley
Sent: Wednesday, January 30, 2008 1:28 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: NVC Re: Stevens Creek Volkswagen in Santa Clara
I had an "acquaintance" who worked as a car salesman and he confirmed that
the commission is high on an extended 3rd party warranty. He also had to
find another job because the place he worked for didn't always turn in the
paperwork and payment they collected for the warranties they sold.
Apparently the law caught up to em when customer's repairs weren't being
covered. (who could see that coming?) If you buy one, confirm with company
that you are indeed covered.
Ryan
----- Original Message -----
From: "Allan Streib" <streib@CS.INDIANA.EDU>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Wednesday, January 30, 2008 11:23
Subject: Re: NVC Re: Stevens Creek Volkswagen in Santa Clara
> Michael Sullivan <sandwichhead@YAHOO.COM> writes:
>
>> Customarily...new parts are used only when under the factory
>> warranty. Under the EXTENDED warranty, reman parts may be used.
>> This is in the fine print and this is the hook that the dealer
>> uses. The DEALER, not the factory, warrants the EXTENDED
>> portion. FYI.
>
> Factory warranties are for marketing. Extended warranties are best
> thought of as an "insurance policy" you buy to protect yourself from
> large unexpected repair bills.
>
> Generally the dealer is acting as a salesperson for an unrelated
> extended warranty company. The commission on these extended warranty
> sales is high, that's why they push them a lot. Depending on the
> warranty, it may be useable at any repair facility, not just the
> dealer shop where you bought it.
>
> Allan
> --
> 1991 Vanagon GL
>
| 
