Date: Wed, 30 Jan 2008 17:00:02 -0500
Reply-To: Harold Teer <teer.vanagon@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Harold Teer <teer.vanagon@GMAIL.COM>
Subject: Re: NVC Re: Stevens Creek Volkswagen in Santa Clara
In-Reply-To: <791256.15515.qm@web82714.mail.mud.yahoo.com>
Content-Type: text/plain; charset=ISO-8859-1
Let me jump in with my own VWofA story from several years ago and how the
company attitude comes from the top down.
The short story is that I had a claim denied by VWofA. The person at VWofA
said they had spoken to the service manager of the VW dealer for information
and that the claim was denied. However, I knew that they had never called
the service manager so I asked to speak to the person's supervisor at
VWofA. The supervisor refused to speak to me.
I wrote a letter to the president of VWofA not complaining about the claim
being denied, but about being lied to about the matter and said that he
needed to know what was going on and how that negatively impacted the
company. He never had anyone respond to that letter.
If the President does not care, then why should we think anyone beneath that
position should care?
Harold
--
Harold & Faye Teer
1991 Westy
Harrisonburg, VA
On Jan 30, 2008 4:19 PM, David Kao <dtkao0205@yahoo.com> wrote:
> OK, I have my owner's manual of my 2001 Passat on my hadns now.
> These are the exact words on page 6 and 7 of the 2001 Passat USA
> warranty booklet:
>
> Limited Powertrain Warranty
>
> What is covered
>
> The coverage under this warranty lasts for 10 years or 100,000 miles,
> whichever occurs first, or until the original owner transfers ownership
> of the vehicle to someone other than the immediate family member.
>
> ......
>
> Coverage
>
> Engine: Cylinder block and all internal parts, cylinder head and all
> internal parts, valve train, spur belt, flywheel, oil pump, water
> pump, manifolds, all related seals and gaskets.
>
> Transmission: ...
>
> Drivetrain: Differential and all internal pars, drive shafts and constant
> velocity (CV) joints.
>
> Isn't this ironic in black and white print? Every dealership I called
> has denied warranty coverage. The Stevens Crook Volkswagen service rep
> named John had told me serveral times that VW never had CV joint covered
> under VW's powertrain warranty in his 30 years with VW. What a liar he is.
>
> Called VWoA last year on this warranty issue. The guy initially tried
> to make me believe VW did not give 10 years of powertrain warranty. Most
> likely 2 years. I had to ask him to check again. He put me on hold
> (for a seep of his coffee maybe) then he said it is 5 years not 2 years.
> I then said I have my owner's manual that says 10 years. Then he put
> me on hold (for another seep of his coffee maybe) then he agreed that
> it is 10 years but CV joint is not covered. What an a-hole!!!
>
> I have no doubt this is the main reason why VW is doing so bad in the
> US market. This is exactly how they drove their customers to Japanese
> brands. I had to read the eacxt words to the VWoA guy, He again put me on
> hold (for another seep of coffee again I believe) then he said I have
> to turn my car to a dealer and it will be up to the dealer to decide if
> the warranty applies to me. Wow, change stories several times. I said
> I called him because all dealers have denied warranty coverage. Well,
> he insisted that only a dealership can determine if the warranty applies
> to my Passat. He specifically warned me that I will have to pay a fee
> to the dealer that does the inspection and makes a negative decision.
> The Stevens Crook Volkswagen wanted $120 by the way for the inspection.
>
> I just got an idea. I will go to another dealer. I will ask for warranty
> coverage for the oil leak as well as the CV joint problem. I don't care
> I get the CV joints covered or not. I get no advantage from reman. axles
> anyway. But they can not deny the coverage for the oil leak.
>
> Once that's done I am done with VW. Never again visit any VW dealership
> for any reason. I will have no business with them ever. What a headache to
> get rid off!
>
> David
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> ____________________________________________________________________________________
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