Date:         Wed, 30 Jan 2008 15:04:13 -0800
Reply-To:     Jeffrey Vickers <jeff@VICKERSDESIGN.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Jeffrey Vickers <jeff@VICKERSDESIGN.COM>
Subject:      Re: ESC Warranty
In-Reply-To:  <20080130211429.C3DAF92A3E@izzy>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes

Can anyone recommend a good company to buy an extended warranty from?
(almost VW related---for my Audi)

thanks,
Jeff



On Jan 30, 2008, at 1:12 PM, Automatic digest processor wrote:

> Date:    Wed, 30 Jan 2008 11:17:08 -0900
> From:    Mark Tuovinen <mst@AK.NET>
> Subject: Re: NVC Re: Stevens Creek Volkswagen in Santa Clara
>
> Re: " The DEALER, not the factory, warrants the EXTENDED portion."
>
> In most cases the dealer is just a middle man for both factory and
> extended warranties.  The factory has final say on OEM warranty
> issues and the ESC co. does for extented warranties.  The dealer has
> a warranty processing person but their job is to interpret the
> various warranty policies and make sure that all claims get paid in
> full.  Some dealerships and/or groups such as the Lithia Group(for
> example) do offer their own ESC's but most come from private
> insurance companies and are sold through new and used car dealers
> with a portion of the proceeds going to the dealer.  There are many
> different ESC providers and each one offers their product with a
> variety of coverage options depending on factors such as the age or
> mileage on the vehicle it is being purchased for.  Most ESC's allow
> for the repairs to be done at any qualified shop that will do the
> job, factory warranty work is usually done only at a dealership
> unless there is not one nearby at which time it may be possible(d
> epending on the manufacturer) to have the work sublet to a local
> repair shop.   As for new vs reman parts, some automobile
> manufacturers do use reman parts for warranty repairs.  In these
> cases it is because they do not offer those items as "new", they are
> only available as reman.  In my 24+(has it really been that long
> already) years in the industry I have seen reman. clutches, axles,
> alternators, starters, brake calipers, a/c compressors, stereos, and
> transmissions, to name a few, used on factory warranty repairs.
> Granted these items are reman. from the OEM supplier and not your
> typical rebuilt, not reman.(there is a difference), part that your
> FLAPS carries.   In some situations even used parts are installed
> per the fine print in your ESC.  This is usually done for larger
> more expensive items like engines and depends on a variety of
> variables including the availability of reman. units, age and
> mileage, etc.  If you have an ESC from a decent company there should
> not be a n
> eed to fight over what is covered, you may have a deductible to pay
> but coverage should not be an issue.  Smart dealers like warranty or
> ESC work as they know that the work will be approved providing
> revenue for their company, with customer pay work repairs are often
> put off or taken elsewhere once diagnosed due to the price quoted.
> Yes the dealer or repair facility makes more for the same job when
> it is customer pay vs warranty, but the job is more likely to be
> done if there is a warranty to cover it.
>
> If you have an ESC read the fine print, it will spell out what they
> will or will not do, or cover.
>
> Mark in AK
> Assistant Parts Manager
> Continental Auto LLC