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Date:         Wed, 30 Jan 2008 19:20:08 EST
Reply-To:     Dvdclarksn@AOL.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         David Clarkson <Dvdclarksn@AOL.COM>
Subject:      Re: ESC Warranty
Comments: To: jeff@VICKERSDESIGN.COM
Content-Type: text/plain; charset="US-ASCII"

I would recommend the one of the warranty companies that your local Audi dealership works with. The reason being that a lot of dealerships will not want to work with a company that they don't do business with for payment reasons (i.e. they don't want to release the repaired vehicle if payment will be mailed in two weeks from a company that they have no business relationship with). You may want to see if there is an Audi owner's group in your area and ask which company that your dealership works with has been the best to work with from other Audi owners. Most dealerships will sell the Manufacturer's ESC plan as well as a few others. One other consideration is to make sure that the ESC company will use only original parts as opposed to providing their own from their source on big ticket items like a transmission. This is more common with the smaller ESC companies that work with the smaller volume used car dealerships. Also check to see how long the ESC company has been in business. I have known of several that have gone out of business and their contracts are no longer in force or are bought out by another company that provides only partial compensation. Finally, read all the fine print on the coverage of your contract and if your model has a higher incidence or repair or poor service record then get the higher level of coverage. I have worked with Zurich (formerly Universal Underwriters) and GE Capital. Both seem to be very fair and reasonable from the customer's perspective. Good luck.

David Clarkson (speaking again from a service advisor's perspective) 90 Westy (246k)

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