Date: Wed, 30 Jan 2008 17:33:35 -0800
Reply-To: David Kao <dtkao0205@YAHOO.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: David Kao <dtkao0205@YAHOO.COM>
Subject: Re: NVC Re: Stevens Creek Volkswagen in Santa Clara
In-Reply-To: <f57ccc02758f.47a08373@gci.net>
Content-Type: text/plain; charset=iso-8859-1
This thread is not about Vanagons bit it's a VW topic that some of us are
concerned. I appreciate everyone's response. I can not reply to everyone
as it would take a whole day. But you can be assured that I appreciate
your responses.
Mark, The boots were already torn when I began to feel the noise. After
failing the first time to get Stevens Crook VW to honor a warranty repair
I read the fine print of my owner's manual. It is the words "internal
parts" that made me do a little bit googling. I found reports of other
Passat owners in other parts of the nation having to pay for the boots
but free replacement CV joints from VW. So I purchased a pair of Lobro
boot kits and replaced them myself. I was also hoping that by putting in
fresh lubricant came with the Lobro boot kits might quiet the CV joints.
It did not. A few months later the noise continues but not really worsened.
I was in the dearler's place for oil filter yesterday. I tried to see if
they will repeat their same denial tatics again. They did. They basically
says CV joint is never covered by powertrain warranty, an out right
straight lie if you look at my owner's manual. They did not even looked at
my CV joints. They simply said no warranty. I could take them to a court
if they insist in that. But I can not justify the effort in doing that.
My kid is a lawyer. My free lawyer's advise is, dad, it's small money.
I don't have time to help you.
I am an average driver. I have never received a speeding ticket in
my life. I do not drive aggressively. My Passat has been to some forest
roads a few times but so have my Vanagons. I had only one torn CV boot
on two of my Vanagons. It was an outer one which was well protected in
the rear suspension cage. My Vanagons are all 20+ years old. The Passat
is only 7.
David
--- Mark Tuovinen <mst@ak.net> wrote:
> David,
>
> Are the CV's bad because of boot failure, or did they fail from lack of lubrication, metal
> fatigue, or???? Does your manual have a recommended service schedule for them, ie repack every
> X number of miles? Just curious as to why they failed.
>
> When you take it in for the work have them give you a written explaination why, if they deny
> coverage for the CV joints. You can also ask to speak to the district service rep.(or what ever
> VW calls the position) if you are not satisfied with the dealers response. Reps can authorize
> repairs even if the vehicle is clearly out of warranty under a goodwill policy. They are more
> inclined to do this for a customer that has a history of service with the dealership, less so
> forsomeone whom never brings the vehicle in.
>
> Mark in AK
>
> ----- Original Message -----
> From: David Kao <dtkao0205@YAHOO.COM>
> Date: Wednesday, January 30, 2008 12:26 pm
> Subject: Re: NVC Re: Stevens Creek Volkswagen in Santa Clara
> To: vanagon@GERRY.VANAGON.COM
>
> > OK, I have my owner's manual of my 2001 Passat on my hadns now.
> > These are the exact words on page 6 and 7 of the 2001 Passat USA
> > warranty booklet:
> >
> > Limited Powertrain Warranty
> >
> > What is covered
> >
> > The coverage under this warranty lasts for 10 years or 100,000 miles,
> > whichever occurs first, or until the original owner transfers
> > ownershipof the vehicle to someone other than the immediate family
> > member.
> > ......
> >
> > Coverage
> >
> > Engine: Cylinder block and all internal parts, cylinder head and all
> > internal parts, valve train, spur belt, flywheel, oil pump, water
> > pump, manifolds, all related seals and gaskets.
> >
> > Transmission: ...
> >
> > Drivetrain: Differential and all internal pars, drive shafts and
> > constantvelocity (CV) joints.
> >
> > Isn't this ironic in black and white print? Every dealership I called
> > has denied warranty coverage. The Stevens Crook Volkswagen service rep
> > named John had told me serveral times that VW never had CV joint
> > coveredunder VW's powertrain warranty in his 30 years with VW.
> > What a liar he is.
> >
> > Called VWoA last year on this warranty issue. The guy initially tried
> > to make me believe VW did not give 10 years of powertrain
> > warranty. Most
> > likely 2 years. I had to ask him to check again. He put me on hold
> > (for a seep of his coffee maybe) then he said it is 5 years not 2
> > years.I then said I have my owner's manual that says 10 years.
> > Then he put
> > me on hold (for another seep of his coffee maybe) then he agreed that
> > it is 10 years but CV joint is not covered. What an a-hole!!!
> >
> > I have no doubt this is the main reason why VW is doing so bad in the
> > US market. This is exactly how they drove their customers to Japanese
> > brands. I had to read the eacxt words to the VWoA guy, He again
> > put me on
> > hold (for another seep of coffee again I believe) then he said I have
> > to turn my car to a dealer and it will be up to the dealer to
> > decide if
> > the warranty applies to me. Wow, change stories several times. I said
> > I called him because all dealers have denied warranty coverage. Well,
> > he insisted that only a dealership can determine if the warranty
> > appliesto my Passat. He specifically warned me that I will have to
> > pay a fee
> > to the dealer that does the inspection and makes a negative decision.
> > The Stevens Crook Volkswagen wanted $120 by the way for the
> > inspection.
> > I just got an idea. I will go to another dealer. I will ask for
> > warrantycoverage for the oil leak as well as the CV joint problem.
> > I don't care
> > I get the CV joints covered or not. I get no advantage from reman.
> > axlesanyway. But they can not deny the coverage for the oil leak.
> >
> > Once that's done I am done with VW. Never again visit any VW
> > dealershipfor any reason. I will have no business with them ever.
> > What a headache to
> > get rid off!
> >
> > David
> >
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> > ____________________________________________________________________________________Never miss
> a thing. Make Yahoo your home page.
> > http://www.yahoo.com/r/hs
> >
>
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