Date:         Tue, 5 Aug 2008 13:59:01 -0500
Reply-To:     Ben Cichowski <aquasheck@HOTMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Ben Cichowski <aquasheck@HOTMAIL.COM>
Subject:      Re: Van Cafe - How'd they do that?
Comments: To: Andrew Martin <campahvan@earthlink.net>
In-Reply-To:  <003801c8f726$fac15010$0201000a@agmnewbox>
Content-Type: text/plain; charset="Windows-1252"

Yup - get it in 2-3 days over here in Montana when I order from them. Van Cafe' is fantastic and very helpful on the phone.

I ran an experiment a month ago or so...
Ordered from Van Cafe' with standard shipping service - cheapest there was.
Also ordered in-stock items from another online vendor and even picked extra special handling to ensure it got put into the mail in a timely manner.

The results: 3-4 days after I RECEIVED items from Van Cafe', the other online vendor sent me an email that my order from them had just shipped...I received it about another week and a half after that.

I'm only very rarely in a hurry for parts, but...I do believe in giving people doing a great job my business. I've also come to realize that paying a touch more (sometimes not even) for service like this is well worth it. 

Glad to see kudos for Van Cafe' on this list. 

-Ben

> Date: Tue, 5 Aug 2008 11:13:35 -0700
> From: campahvan@EARTHLINK.NET
> Subject: Van Cafe - How'd they do that?
> To: vanagon@GERRY.VANAGON.COM
> 
> The Van Café rocks, pure and simple.   
> 
>  
> 
>  
> 
> I called to place an order and Chris answers the phone.  
> 
>  
> 
> After explaining why I called, I gave Chris the part numbers and quantities.
> He immediately confirmed the availability of each item.  
> 
>  
> 
> He already has my shipping and credit card info on file but he confirms this
> none the less.  (Good thing because I’ve recently moved.)  
> 
>  
> 
> He tells me the shipping cost and asks if Priority Mail delivery in two or
> three days would be OK?  
> 
>  
> 
> “Thank you, this will go out today.”   
> 
>  
> 
> This all takes less than 5 minutes and 2 minutes after I hang up I see have
> an order confirmation in my inbox.  
> 
>  
> 
> In the time it took for me to two finger type this I received a Priority
> Mail shipping confirmation from them.  
> 
>  
> 
> Thanks Chris and the Van Cafe.  It doesn’t get any easier than this.  
> 
>  
> 
> Andrew
> 
> Bainbridge Is WA
> 
>  
> 
>  

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