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Date:         Thu, 12 Feb 2009 10:59:53 -0600
Reply-To:     Michael Sullivan <sandwichhead@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Michael Sullivan <sandwichhead@GMAIL.COM>
Subject:      Re: Cost of Tech Support was Frugal Mechanic?
In-Reply-To:  <86476e250902120807ge19f099p63a866b048caede3@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

AKA the 'Little Man' theory. I don't mind spending more if I can return the favors and advice from folks I know. Last place you will find me is at the mall, and Wal-Mart *only* if necessary. No sense getting a cheap part and nobody to ask how it works. Good advice is ALWAYS better than a good deal. My .02.

On Thu, Feb 12, 2009 at 10:07 AM, Loren Busch <starwagen@gmail.com> wrote:

> RE: Cheaper Online Parts Surces > I remember a sign I saw in a local pizza parlour some years back: "We don't > argue with the competition that sells for less, they know what their > product > is worth" > So let me pose a couple of questions: > Do you wait till the fire starts to buy fire insurance for your home? Do > you wait for an accident to buy liability insurance or collision for your > vehicles? Do you wait till you have a dead battery to buy jumper cables or > a battery charger? Of course not. So let me make you an offer. Would you > pay a dollar or two extra per month to have a technical expert available to > tell you what part you really need for the next repair or maintainence job > on your rig? That's what we are doing when we support the online vendors > that support us. Sure, you can probably find a part a couple of dollars > cheaper somewhere but by supporting the vendors we have we can provide some > assurance that they might still be there, still be in business, the next > time we need them. And especially when we need to call them and ask for > tech support. To me 'cost' is 'dollars over time' and 'cheaper' usually > means less dollars in the short term but the high possibility of more > dollars in the future. I grew up in a machine shop and two rules have > followed me all my life: "Do it right the first time" and "Use the right > tool". >

-- Michael in San Antonio 91GL AT 'Gringo'


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