Date:         Sun, 17 May 2009 13:12:11 -0400
Reply-To:     Robert Stewart <robertmstewart@MAC.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Robert Stewart <robertmstewart@MAC.COM>
Subject:      Re: new windshield from Safelite Autoglass
Comments: To: azsun99 <azsun99@EARTHLINK.NET>
In-Reply-To:  <002101c9d4eb$f1405ce0$b7c6f004@computer>
Content-type: text/plain; charset=US-ASCII; format=flowed; delsp=yes

I had my windshield smashed last year by a chunk of ice which cracked
it pretty badly (it flew off a semi on 87E at a toll booth). I had
Safelite come to my home with their repair van in the rain and
replaced the glass. I would have preferred if they did not come in the
rain but they gave me no choice.

The glass was very nice, had a tinting on the top which I like as it
shaded the sun while driving. The only bad thing was that I just found
out the rubber gasket they put on has shrunk!

I had been noticing a small puddle in the van on the right footwell of
the passenger side for the last 6 months and could not figure it out
until recently when I examined the rubber.

It has shrunk 1/8" from the old edge where the factory rubber was and
hence I was getting a pinhole of exposure on the passenger side of the
window about 8" from the base of the window. I put some electrical
tape over the spacing, waited till the next storm and no rain in the
van.

I called them and they said they would fix it. They also asked me if I
requested OEM VW parts when having it installed. I told them that I
had no idea that I had to request that! Nor was I ever informed by
Geico my insurance carier nor by Safelite that this was necessary or
an option! Be warned.

Since my van's engine is still being worked on and not in the van yet
I have to wait to bring it to them for them to make the repair. They
refuse to come in their repair van to make the examination.

So make sure the rubber is OEM!

Regards to all,
Robert
NY


On May 14, 2009, at 7:30 PM, azsun99 wrote:

> Has anyone used this company for a new windshield in their Vanagon?
> Any comments, good or bad?
> Any thing to look out for?
> My insurance (USAA) will pay.
> Thanks,
> Jerry in AZ