Probably a good thing that he left
----- Original Message ----- From: Arkady Mirvis <arkadymirvis@GMAIL.COM> Date: Friday, December 11, 2009 5:46 pm Subject: Back and forth > I met recently in Frankfurt an old German mechanic returning after > 2 years in USA. Joachim-Gottlib (his name) wasn't of great opinion > about the service in USA and working habbits. I, he said, hardly > escaped nervous breakdown soon after my arrival to USA and then > was constantly on the edge of insanity seeing dirt, parts and > tools on the floor. Then very few professionally trained employes, > mostly kids repeating mistakes of their trainers. I was outraged > that the place had only one experienced (?) person controlling > bunch of inexperienced employes. > Nobody really did mental work and service was haphazard, trial and > error, sweating out. Nobody was able to do the work in required > time standard and the customer was often charged for work not done. > I, myself was not once overcharged. I recall my 1984 Westy driven > to Gensinger (New Jersey) dealership ( 3 miles from my home) for > coolant replacement. It wasn't done right and the dealer corrected > the work after I did show him my Bentley manual. > My brother had a station on Long Island (NY) and made a fortune > after he sent 2 of his mechanics to MB for training. He bought all > professional tools and got great clientele. How was he thanked? > Both mechanics soon left renting bays at other places (started > working for themselves). > > A.M. > |
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