Date: Wed, 3 Feb 2010 21:08:07 -0600
Reply-To: Tom Hargrave <thargrav@HIWAAY.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Tom Hargrave <thargrav@HIWAAY.NET>
Subject: Digressing to Wally World, was Wally World and battery stuff
In-Reply-To: <0KXA006G5QS392R4@vms173003.mailsrvcs.net>
Content-Type: text/plain; charset="us-ascii"
Customer service? No. I went to Wally World today to buy some fish for my
aquarium - grandson likes fish - and I had to search through three
departments before I found someone willing to put 4 fish in a plastic bag.
Then I had to show him what to write on the bag label.....
An understanding of human nature? Definitely a yes. They know that the check
they put in the mail would be returned many times over in sales because "the
story would get out". It just got out again today on this forum, 29 years
later!
Wally World is strictly commodity shopping. And things like a battery & oil
are commodity items. Expect anything more from them and you will be
disappointed.
Thanks,
Tom Hargrave
256-656-1924
Our Web Sites:
www.kegkits.com
www.stir-plate.com
www.andyshotsauce.com
-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM] On Behalf Of
pdooley
Sent: Wednesday, February 03, 2010 8:55 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Wally World and battery stuff
It appears they have a successful customer service model, eh?
-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of
Harold Teer
Sent: Wednesday, February 03, 2010 9:39 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Wally World and battery stuff
Many years ago---in fact it was in 1981 that I moved from Louisiana to
Durango, Colorado and had a Wal Mart battery fail under warranty. I called
Wal-Mart in Bentonville, Arkansas and asked them what to do since at that
time there were no Wal-Marts located anywhere near me (hard to believe but
that was way back in time and almost 30 years ago). To my delight and
surprise they said "we will send you a check for the battery and just
purchase a replacement battery from a local auto parts place." Wow--they
gave me money based upon my telling them I had a bad battery with no
confirmation from a Wal-Mart store. I really appreciated their willingness
to stand by their products and when I moved back to an area with Wal-Marts I
have been a great customer of theirs with no bad experiences.
Harold
___
Harold Teer
1991 Westy (Vangaux)
Harrisonburg, VA
