If told to get lost call the vw consumer service number and plead your case, I've been helped on numerous occasions when denied by a dealership. I always mention my vw ownership history and involvement in vw groups. Normal customer service rules apply start off cordial and work your way to a-hole if they don't attempt to remedy things. Also if you have to call consumer advocate mention your knowledge of the tab existence. Good luck Ryan > Date: Fri, 31 Dec 2010 12:55:06 -0700 > From: mtbiker62@GMAIL.COM > Subject: Re: NVC - ice damage to my 09 Jetta wagon > To: vanagon@GERRY.VANAGON.COM > > Do you know yet what your insurance company has to say about it? > Since the vehicle is obviously still under warranty, I'll bet they would > "have an angle" (rationale) that would avoid their culpability? > bob > On Dec 31, 2010, at 12:44 PM, Jeff Palmer wrote: > > > Hi everyone, > > > > I need some advice. I have had some ice damage to my 09 Jetta wagon as a result of ice buildup between the driver's door and front fender. A little googling led me to TSB 57 07 05 which remedies the problem. I took it back to VW for a look and they are checking to see if it would be covered under the warranty. I would assume this type of thing would be covered under the warranty - any comments or suggestions? Or counterpoints when VW inevitably tells me to take a hike? > > > > Happy New Year in advance! > > > > Thanks > > Jeff > > 09 Jetta wagon > > 85 Westfalia GL |
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