Date: Thu, 10 Feb 2011 12:56:10 -0800
Reply-To: Loren Busch <starwagen@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Loren Busch <starwagen@GMAIL.COM>
Subject: Todays Experience at the Local VW Dealer Parts Department
Content-Type: text/plain; charset=UTF-8
We have all, in the past, seen horror stories about dealing with the local
VW dealership, their service department or their parts department. Well,
once again I have to say that a recent (would you believe under $10?)
dealing with my local VW parts department at Campbell - Nelson VW in North
Seattle was an absolute and total pleasure, actually fun. I called them
Monday morning looking for a small trim item for Vanagons. I'd screwed up
the part number but they figured it out instantly. Said they didn't have
any but another VW dealer in Seattle had seven in stock (I needed 10). I
asked him to order them for me. "No problem" he said, "They'd be here
Wednesday". All he wanted was my name, nothing else. And the call came mid
day yesterday, they were there and ready to pick up. I pulled in this
morning and walked into the parts area. I was immediately greeted with a
big smile and hello and a "I haven't seen you for a while". That was the
receptionist/cashier June, affectionately known as 'June Bug'. And she was
correct, I hadn't been in there for a couple of years. There was a customer
at the parts counter at the time and June asked if I'd like a good cup of
hot chocolate?. Sure I said as she walked to the machine "What flavor?" she
asked. I chose French Vanilla (it was very good). With the parts counter
now vacant I walked up, told him my name and before I could describe what
had been ordered he said "Oh yeah", turned and pulled the parts from a box
right near the counter. I commented that they were for someone that had a
couple of Vanagons and with a smile on his face he quipped "Deliberately?"
and we got into a conversation about Buses and Vanagons and keeping them on
the road. So then I took my little little bag of parts (again I'll mention
this was a sale well under $10, local tax included), stepped over to June
Bugs station and paid for them. Walked out with the remainder of my French
Vanilla hot chocolate and left with that 'warm fuzzy' feeling.
BTW, I've used the service department there for wheel alignment and was
always impressed with the service. And one time I asked them at the service
desk about having work done on the air conditioning and the service manager
instantly jumped in and really discouraged me from spending any money on the
AC and warned that it would get expensive in a hurry. Good shop.
So, again I can say there is at least one VW dealership parts department
that is ggod to deal with.
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