Date: Thu, 10 Feb 2011 22:16:22 -0500
Reply-To: Chris S <szpejankowski@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Chris S <szpejankowski@GMAIL.COM>
Subject: Re: Todays Experience at the Local VW Dealer Parts Department
In-Reply-To: <AANLkTi=rfHqZnD1qj5HjfrYZLT+a=87se79unWtZ_t1N@mail.gmail.com>
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Great story!
I also had several good experiences with parts at Gossett VW in
Roswell, GA.
The salesfolks there, well, they are still mailing me invites to buy.
Chris.
Wysłane z iPhone'a
Dnia Feb 10, 2011 o godz. 15:59 Loren Busch <starwagen@gmail.com>
napisał(a):
> We have all, in the past, seen horror stories about dealing with the
> local
> VW dealership, their service department or their parts department.
> Well,
> once again I have to say that a recent (would you believe under $10?)
> dealing with my local VW parts department at Campbell - Nelson VW in
> North
> Seattle was an absolute and total pleasure, actually fun. I called
> them
> Monday morning looking for a small trim item for Vanagons. I'd
> screwed up
> the part number but they figured it out instantly. Said they didn't
> have
> any but another VW dealer in Seattle had seven in stock (I needed
> 10). I
> asked him to order them for me. "No problem" he said, "They'd be here
> Wednesday". All he wanted was my name, nothing else. And the call
> came mid
> day yesterday, they were there and ready to pick up. I pulled in this
> morning and walked into the parts area. I was immediately greeted
> with a
> big smile and hello and a "I haven't seen you for a while". That
> was the
> receptionist/cashier June, affectionately known as 'June Bug'. And
> she was
> correct, I hadn't been in there for a couple of years. There was a
> customer
> at the parts counter at the time and June asked if I'd like a good
> cup of
> hot chocolate?. Sure I said as she walked to the machine "What
> flavor?" she
> asked. I chose French Vanilla (it was very good). With the parts
> counter
> now vacant I walked up, told him my name and before I could describe
> what
> had been ordered he said "Oh yeah", turned and pulled the parts from
> a box
> right near the counter. I commented that they were for someone that
> had a
> couple of Vanagons and with a smile on his face he quipped
> "Deliberately?"
> and we got into a conversation about Buses and Vanagons and keeping
> them on
> the road. So then I took my little little bag of parts (again I'll
> mention
> this was a sale well under $10, local tax included), stepped over to
> June
> Bugs station and paid for them. Walked out with the remainder of my
> French
> Vanilla hot chocolate and left with that 'warm fuzzy' feeling.
> BTW, I've used the service department there for wheel alignment and
> was
> always impressed with the service. And one time I asked them at the
> service
> desk about having work done on the air conditioning and the service
> manager
> instantly jumped in and really discouraged me from spending any
> money on the
> AC and warned that it would get expensive in a hurry. Good shop.
> So, again I can say there is at least one VW dealership parts
> department
> that is ggod to deal with.
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