Date: Thu, 10 Feb 2011 21:43:53 -0800
Reply-To: Jake de Villiers <crescentbeachguitar@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Jake de Villiers <crescentbeachguitar@GMAIL.COM>
Subject: Re: Todays Experience at the Local VW Dealer Parts Department
In-Reply-To: <0CDE367E47884421B6C5219E71509D64@customerPC>
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Campbell-Nelson VW Saab! We bought our grey '84 GL there a long time ago -
1992 maybe? - and they were very nice to deal with even though we obviously
didn't have a lot of money and we were there with the boys too! The boys
really wanted the blue van with the sun roof - they enjoyed taking turns
cranking it open and shut...
The van wasn't cheap even though it had 79,000 miles on it but its up to
~235,000 now and its been really good to us. Good value, that's for sure.
Nice to know Campbell-Nelson is still a good place.
Jake
On Thu, Feb 10, 2011 at 8:01 PM, HotelWestfalia <zolo@foxinternet.net>wrote:
> I know the people you were writing about. I do have the same pleasant
> experience there every time I deal with them. June used to jog front of my
> house and calls me "neighbor". I must say, I don't go there often, because
> some of the prices one can not afford, but once in a while I have to. Yes,
> hot chocholate is always there. She would give you a quarter and you get
> one. But probably the best thing there is a big book shelf full of
> interesting books that you can just take and keep. It's there for the
> folks
> who have to wait sometimes hours to get their cars fixed though. In the
> many years I kept two books I loved so much.
> Fortunately, I get the same friendly service at the FLAP store and that
> cheaper VW etc store too, but without the hot chocholate and free books.
> Kind of Seattle area friendliness.
> Zoltan
>
>
> ----- Original Message -----
> From: "Chris S" <szpejankowski@GMAIL.COM>
> To: <vanagon@GERRY.VANAGON.COM>
> Sent: Thursday, February 10, 2011 7:16 PM
> Subject: Re: Todays Experience at the Local VW Dealer Parts Department
>
>
> Great story!
>
> I also had several good experiences with parts at Gossett VW in
> Roswell, GA.
>
> The salesfolks there, well, they are still mailing me invites to buy.
>
> Chris.
>
> Wysłane z iPhone'a
>
> Dnia Feb 10, 2011 o godz. 15:59 Loren Busch <starwagen@gmail.com>
> napisał(a):
>
> We have all, in the past, seen horror stories about dealing with the
>> local
>> VW dealership, their service department or their parts department.
>> Well,
>> once again I have to say that a recent (would you believe under $10?)
>> dealing with my local VW parts department at Campbell - Nelson VW in
>> North
>> Seattle was an absolute and total pleasure, actually fun. I called
>> them
>> Monday morning looking for a small trim item for Vanagons. I'd
>> screwed up
>> the part number but they figured it out instantly. Said they didn't
>> have
>> any but another VW dealer in Seattle had seven in stock (I needed
>> 10). I
>> asked him to order them for me. "No problem" he said, "They'd be here
>> Wednesday". All he wanted was my name, nothing else. And the call
>> came mid
>> day yesterday, they were there and ready to pick up. I pulled in this
>> morning and walked into the parts area. I was immediately greeted
>> with a
>> big smile and hello and a "I haven't seen you for a while". That
>> was the
>> receptionist/cashier June, affectionately known as 'June Bug'. And
>> she was
>> correct, I hadn't been in there for a couple of years. There was a
>> customer
>> at the parts counter at the time and June asked if I'd like a good
>> cup of
>> hot chocolate?. Sure I said as she walked to the machine "What
>> flavor?" she
>> asked. I chose French Vanilla (it was very good). With the parts
>> counter
>> now vacant I walked up, told him my name and before I could describe
>> what
>> had been ordered he said "Oh yeah", turned and pulled the parts from
>> a box
>> right near the counter. I commented that they were for someone that
>> had a
>> couple of Vanagons and with a smile on his face he quipped
>> "Deliberately?"
>> and we got into a conversation about Buses and Vanagons and keeping
>> them on
>> the road. So then I took my little little bag of parts (again I'll
>> mention
>> this was a sale well under $10, local tax included), stepped over to
>> June
>> Bugs station and paid for them. Walked out with the remainder of my
>> French
>> Vanilla hot chocolate and left with that 'warm fuzzy' feeling.
>> BTW, I've used the service department there for wheel alignment and
>> was
>> always impressed with the service. And one time I asked them at the
>> service
>> desk about having work done on the air conditioning and the service
>> manager
>> instantly jumped in and really discouraged me from spending any
>> money on the
>> AC and warned that it would get expensive in a hurry. Good shop.
>> So, again I can say there is at least one VW dealership parts
>> department
>> that is ggod to deal with.
>>
>
--
Jake
1984 Vanagon GL 1.9 WBX - 'The Grey Van'
1986 Westy Weekender/2.5 SOHC Subie - 'Dixie'
Crescent Beach, BC
www.thebassspa.com
www.crescentbeachguitar.com
http://subyjake.googlepages.com/mydixiedarlin%27
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