I have always loved Craftsman tools and the selection at Sears. Tonight I had in mind trying out their layaway program for some bigger tools, but I wanted to purchase a set of piers to see how it worked. It didn't. After forty minutes online with tech support chat, I gave up and asked for a cancellation of my order. I didn't really need the pliers, I just needed the process to work. What is it with these companies? How hard could it be to get a web store to work these days? I told the tech how much I loved Craftsman tools and how much I had bought over the years but to pass along how they had lost a customer to Amazon's much, much better user experience. Jim |
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