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Date:         Thu, 20 Oct 2011 12:46:39 -0700
Reply-To:     Karl Wolz <wolzphoto@Q.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Karl Wolz <wolzphoto@Q.COM>
Subject:      Fwd: My 1967 VW bus Transmission
Content-Type: text/plain; charset=us-ascii


Friend of mine's experience with a SLC transmission shop. 


Karl Wolz
Sent from my electronic umbilicus


Begin forwarded message:


> From: HARRY RISLEY <theris2@gmail.com>
> Date: October 20, 2011 12:14:21 PM GMT-07:00
> To: Karl Wolz <wolzphoto@q.com>
> Subject: Fwd: My 1967 VW bus Transmission
> 


> This is a copy of the letter I just sent to Art. In all my life I have NEVER had to send anything like it to ANYONE!
> 
> 
> Begin forwarded message:
> 
>> From: HARRY RISLEY <theris2@gmail.com>
>> Date: October 20, 2011 12:02:16 PM PDT
>> To: acevw@aol.com
>> Subject: My 1967 VW bus Transmission
>> 
>> Art,
>> 
>> I have NEVER written a letter to any one with the tone of this one. Discovering your business is possibly the worst thing that has ever happened to me automotively! After having to pay you $1100  to inspect my transmission. I got it back with nothing found wrong and with a new leak. When I bring it back to see if the leak can be fixed, You charge me another $150 with no promise that the leak would be stopped. Well, surprise, surprise ,surprise, It wasn't. That trip only cost me $300 for gas , motel and your charges. NOW, when i try to take the drain plug out to drain the transmission so that I can remove it for repair, I find that it has been installed so tightly that I couldn't remove it with a ratchet wrench. I had to use my impact driver and it wouldn't even work. It only managed to strip the allen head out of the drain!

>> 
>> I'm not sure if you have treated all of your customers this way but I am furious with the treatment I have received. I could have bought a new gear box for $700. I don't expect an answer to this, nor do I want one. I only know that this is no way to run a business . You can be certain that if ANYONE should ask for a recommendation for a shop, It won't be yours! In fact I will only be to willing to tell my story.
>> 
>> Harry Risley      Elko, Nv
>
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