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Date:         Thu, 20 Oct 2011 14:03:49 -0600
Reply-To:     Tom Buese <tombuese@COMCAST.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Tom Buese <tombuese@COMCAST.NET>
Subject:      Re: My 1967 VW bus Transmission
Comments: To: Karl Wolz <wolzphoto@Q.COM>
Comments: cc: Thraen Art <acevw@aol.com>
In-Reply-To:  <5B3DD884-6270-4CF6-B247-9328A242F45E@q.com>
Content-Type: text/plain; charset=us-ascii

Hmmm, unfortunate, but ACE is a top notch air cooled shop in SLC- I know Art well, & he is methodical, extremely knowledeable about VW engines & trannies, etc. He is a businessman however, & charges well for his services. I am sure his version of the story is somewhat different?

YMMV,

Mr. BZ-no axe to grind

On Oct 20, 2011, at 1:46 PM, Karl Wolz wrote:

> Friend of mine's experience with a SLC transmission shop. > > Karl Wolz > Sent from my electronic umbilicus > > Begin forwarded message: > >> From: HARRY RISLEY <theris2@gmail.com> >> Date: October 20, 2011 12:14:21 PM GMT-07:00 >> To: Karl Wolz <wolzphoto@q.com> >> Subject: Fwd: My 1967 VW bus Transmission >> > >> This is a copy of the letter I just sent to Art. In all my life I have NEVER had to send anything like it to ANYONE! >> >> >> Begin forwarded message: >> >>> From: HARRY RISLEY <theris2@gmail.com> >>> Date: October 20, 2011 12:02:16 PM PDT >>> To: acevw@aol.com >>> Subject: My 1967 VW bus Transmission >>> >>> Art, >>> >>> I have NEVER written a letter to any one with the tone of this one. Discovering your business is possibly the worst thing that has ever happened to me automotively! After having to pay you $1100 to inspect my transmission. I got it back with nothing found wrong and with a new leak. When I bring it back to see if the leak can be fixed, You charge me another $150 with no promise that the leak would be stopped. Well, surprise, surprise ,surprise, It wasn't. That trip only cost me $300 for gas , motel and your charges. NOW, when i try to take the drain plug out to drain the transmission so that I can remove it for repair, I find that it has been installed so tightly that I couldn't remove it with a ratchet wrench. I had to use my impact driver and it wouldn't even work. It only managed to strip the allen head out of the drain! >>> >>> I'm not sure if you have treated all of your customers this way but I am furious with the treatment I have received. I could have bought a new gear box for $700. I don't expect an answer to this, nor do I want one. I only know that this is no way to run a business . You can be certain that if ANYONE should ask for a recommendation for a shop, It won't be yours! In fact I will only be to willing to tell my story. >>> >>> Harry Risley Elko, Nv >>


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