Date: Wed, 8 Feb 2012 18:41:26 -0700
Reply-To: Karl Wolz <wolzphoto@Q.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Karl Wolz <wolzphoto@Q.COM>
Subject: Re: Special Thanks to Daryl of AA Transaxle
In-Reply-To: <CAHtJhYN7D5bPg6qQU0P2RDLeD3PALfCi=9i2km85jmeGoa2Z0w@mail.gmail.com>
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He told me he was getting in a nice rental soon ...
;)
Karl Wolz
Sent from my electronic umbilicus
On Feb 8, 2012, at 4:50 PM, Mark Tuovinen <aksyncronaut@GMAIL.COM> wrote:
> I will second that, Daryl goes above and beyond!
>
> Mark in AK
> `87 Westy Syncro
>
> P S Of course I have to say nice things about him or he will part out or
> sell our van which he is storing until we can retrieve it after our 5800
> mile month long road trip
>
> On Tue, Feb 7, 2012 at 4:33 PM, Larry Chase <roadguy@roadhaus.com> wrote:
>
>> Volks,
>>
>> Sorry to clog your inboxes with yet another story about outstanding
>> customer service from Daryl of AA Transaxle, but it just has to be done :)
>>
>> Further apologies to those who where involved or know of these recent
>> events.
>>
>> Like many others, Maggie & I have been looking forward to attending Buses
>> by the Bridge 2012 in Lake Havasu City, AZ, for months.
>>
>> On Friday 12/30 I left Oklahoma heading towards BBB 2012 with a few
>> planned detours first.
>>
>> About 580 miles later, a bit East of Albuquerque, the roadhaus's tranny
>> locked up in 4th gear.
>>
>> We all know that sick feeling you get in the pit of your stomach when a
>> hugely anticipated trip is stalled on the side of the road.
>>
>> The plan had been to pick up Maggie at the Las Vegas airport on Saturday
>> 1/7 and join several friends gathering at the Valley of
>> Fire State Park, just north of Vegas, that night.
>>
>> To explore that area and a few others and head to Havasu for BBB on
>> Thursday 1/11.
>>
>> But there I am on the side of I-40 feeling pretty down.
>>
>> In a Hail Mary move I place a call to Daryl, just caught him as he was
>> leaving the shop.
>>
>> Remember .. this is Friday night of New Years Holiday weekend.
>>
>> After explaining the situation, Daryl calmly says and I quote " Gotcha
>> covered. You WILL be there.. that’s an order and I will do
>> whatever is in my power to make it so"
>>
>> Really, I say, yup he replies.
>>
>> The sick feeling is suddenly gone as Darryl explains that he has an extra
>> Syncro core and will begin the rebuild the next day.
>>
>> And to just let him know where to ship it for the R&R.
>>
>> Long Story Short ... I had a new transaxle in my hands a couple of days
>> later, two days for the install in Santa Fe (thks to Thom at European
>> AutoWerks)
>> and I was on my way again.
>>
>> Picked up Maggie at the Vegas airport on Saturday and joined our friends
>> as planned.
>>
>> Absolutely amazing ... thanks to Daryl.
>>
>> BTW .. complete trip report to follow soon.
>>
>> Definition of "Soon" .. within the next 30 days :)
>>
>>
>> larry
>> roadhaus.com
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