Date:         Sun, 13 May 2012 18:22:07 -0700
Reply-To:     Scott Daniel - Turbovans <scottdaniel@TURBOVANS.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Scott Daniel - Turbovans <scottdaniel@TURBOVANS.COM>
Subject:      Re: A FLAPS question?
Comments: To: Don Hanson <dhanson928@GMAIL.COM>
In-Reply-To:  <CAHTkEuJUWNTw9vt8BHL0m_uEMBoDos5QVYiB5BFLAhWtcdqiOg@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

the bigger the company ..
the less responsive they are to input.

I've had vendors not interested at all, in hearing that they flat had
incorrect information about vanagons in their application list.
They were even rude about it.

just keep it in the family..
the vanagon family ....some response can be expected that way.


On 5/13/2012 4:48 PM, Don Hanson wrote:
> On Sun, May 13, 2012 at 4:33 PM, Don Hanson<dhanson928@gmail.com>  wrote:
>
>>     I suggest that when you have an 'issue' with some supplier of parts,
>> like you don't get what you paid for or you feel like you got ripped on
>> freight or whatever the issue....You make it a point to try to contact or
>> inform someone who cares at that organization and tell them you will not be
>> shopping there anymore because_____________(fill in the rip-off or
>> price-gouge, or whatever)
>>     Probably not too often does this have any real effect, but
>>
> whoops, hit the send key by mistake....
>
> .....but it is the only thing we, as consumers and customers can do....we
> can go elsewhere and as we change our purchasing choice to another
> business, we can let the old place know exactly why.....Sometimes they "get
> it"....  We can also share information on poor choices in vendors....I have
> a few chains of businesses that have done wrong to me and to acquaintences
> that I now go out of my way to talk bad about....When someone mentions they
> are going to buy some_______, I can say with personal experience, "don't go
> to _____ for that, they are not the best choice"....  I only do this after
> giving the vendors a few chances to do right, after having very bad work
> done, after being 'blown-off' rather than having my issues addressed
> fairly..Rather than earning my endorsement, they earned my animosity by
> treating me poorly as a customer....
>    Poor customer service and poor retail practices eventually will catch up
> with the worst businesses... if we all pay attention and share information
> and get back to the managers or the CEOs of these places when we get
> 'taken'...
>