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Date:         Sun, 11 Nov 2012 20:51:54 +0000
Reply-To:     J Stewart <fonman4277@COMCAST.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         J Stewart <fonman4277@COMCAST.NET>
Subject:      Re: Craftsman Tools, Ace Hardware
Comments: To: mcneely4@cox.net
In-Reply-To:  <20121111152346.9M310.121376.imail@eastrmwml107>
Content-Type: text/plain; charset=utf-8

Didn't mention it maybe but this incident took place long before there WAS a web page to check, like around 1986. Jeff Stewart ----- Original Message ----- > The Craftsman web page lists the warranty coverage for the various > products.  And, torque wrenches are covered for one year only, > accordin' to the information therein.  mcneely > ---- J Stewart <fonman4277@COMCAST.NET> wrote: > > Ummmm, not so fast there. The "free" replacement policy doesn't > > apply to ALL Craftsman tools. Years ago I broke a fairly expensive > > Craftsman torque wrench. Took it back to the store and was told "So > > sorry, torque wrenches aren't covered" Tried another store. And > > another. Six Sears stores in all, and caused a big scene in two of > > them, getting managers involved, still wouldn't replace it. I have > > no love for Sears, but I would hate to see them go under and all > > those jobs lost. Jeff Stewart ----- Original Message ----- > > > Take them back if they are Craftsman, they will replace them for > > > free. > > > Rob > > > vwrobb@gmail.com > > > Somewhere in Oregon > -- > David McNeely


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