Date: Sun, 11 Nov 2012 08:48:02 -0700
Reply-To: Karl Wolz <wolzphoto@Q.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Karl Wolz <wolzphoto@Q.COM>
Subject: Re: Craftsman Tools, Ace Hardware
In-Reply-To: <509f0f8c.45e8440a.3a73.ffff85c0@mx.google.com>
Content-Type: text/plain; charset=us-ascii
Back about fifteen years ago we stopped for a quick camper lunch just off the road near Telluride, CO. My son was wandering around looking at stuff, when he spied a bunch of tools under a cattle guard. We fished most of them out and tossed them in a bag to sort out later.
When we got home we found them to be pretty rusty. Some were usable, others not. We took all the unusable Craftsman tools to put local Sears, where the salesman graciously helped us match up old with new, wrote up a ticket and thanked us for shopping at Sears.
He asked what happened to all those tools; I told him "They got wet".
Karl Wolz
Sent from my electronic umbilicus
On Nov 10, 2012, at 7:34 PM, Rob <vwrobb@GMAIL.COM> wrote:
> 1/2 breaker bars (more than one in the same day), screwdrivers that
> looked like someone tried to jump start a bus and the screw driver
> got stuck, cracked sockets, ratchets that stopped ratcheting have all
> gone back & been replaced. Funny looks sometimes (especially the
> second trip in the same day) but that have all been replaced.
> I'm not surprised they didn't do a torque wrench.
>
> I save broken Craftsman tools to take back when I go back, I have
> more than one screwdriver so breaking something simple like that does
> not require a special trip. The last time I went in 'because
> something broke' I cracked a 14mm 3/8 drive 12pt socket & went back
> to get it replaced and buy the same socket in 1/2 drive. The 1/2
> drive did the job and all is well, if I'd have had a 1/2" drive in
> 12pt when I started I would not have cracked the 3/8 drive... but
> they replaced it, no questions asked (or funny looks).
>
> I can always find a Sears...
>
> Rob
> vwrobb@gmail.com
>
>
> At 11/10/2012 09:10 AM, J Stewart wrote:
>> Ummmm, not so fast there. The "free" replacement policy doesn't
>> apply to ALL Craftsman tools. Years ago I broke a fairly expensive
>> Craftsman torque wrench. Took it back to the store and was told "So
>> sorry, torque wrenches aren't covered" Tried another store. And
>> another. Six Sears stores in all, and caused a big scene in two of
>> them, getting managers involved, still wouldn't replace it. I have
>> no love for Sears, but I would hate to see them go under and all
>> those jobs lost. Jeff Stewart ----- Original Message -----
>> > Take them back if they are Craftsman, they will replace them for free.
>> > Rob
>> > vwrobb@gmail.com
>> > Somewhere in Oregon
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