Date: Fri, 23 Nov 2012 12:11:33 -0500
Reply-To: Jim Akiba <syncrolist@BOSTIG.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Jim Akiba <syncrolist@BOSTIG.COM>
Subject: Re: Recommend a Lawyer
In-Reply-To: <50AFA9E7.6010308@knology.net>
Content-Type: text/plain; charset=windows-1252
Hi Jon,
We just talked on the phone(I don't know if you posted this before or after
we spoke), and I understand how upset you are about having run out of gas,
and I fully agree we should have communicated the gas gauge being broken,
and the starter occasionally missing (starter solenoid not kicking it out
far enough). The communication was made to me, I didn't know that Brady had
not mentioned this. I think we all assumed that when you came to Boston to
pick up the van, you would contact us before doing so. We were not aware of
your picking the van up until we heard that you were leaving that day from
Tim from the shop that you had repair the dash wiring mess that had been in
there. As you mentioned, perhaps we also should have asked you and kept up
tabs as to when you were coming, I'm sorry we were not more proactive
there.
As I tried to explain in our private communications, the reason for the
conversion related issues (check engine light, oil level light) are likely
small, simple, and easily verified. Your stall last night, and the check
engine light, are both likely related to the speed sensor becoming
misaligned after the install. This is easily checked via the SCT code
scanner tool, which I offered to walk you through on the phone.
The oilpan level light could just be on because the oil level is slightly
low.
I'm very sorry for these problems, but I don't think they, nor our response
to them are of the scope or seriousness to require a lawyer. Your response
however has me very concerned that overall, your expectations from us and
of the van as a whole may leave you angry and upset over the lifetime of
your experience with them, and perhaps the van as well.
I think anyone here will tell you that owning a vanagon will always require
some input, and patience, even with a fresh conversion in it which do run
quite a bit of money. I wish we were capable of providing a new-car level
experience for that kind of money, but unfortunately we can only get very
close, and we still require some participation from the owner. I
understand your level of anger may be coloring how you see everything
overall, but I also think anyone here will tell you that we're a stand-up
operation, and your anger/desire for legal help to resolve the current
situation isn't required to have us hold up our end of the bargain.
Sincerely,
Jim Akiba
On Fri, Nov 23, 2012 at 11:52 AM, Jon Durham <jon_durham@knology.net> wrote:
> I paid Bostig $10K to install a Zetec. It has a lot of problems and
> caused a lot of stress. Would like a lawyer to look into it.
>
> Jon
> --
> “All that we are is the result of what we have thought. The mind is
> everything. What we think, we become.” Buddha
>
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