Date: Fri, 23 Nov 2012 13:03:33 -0500
Reply-To: Jim Akiba <syncrolist@BOSTIG.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Jim Akiba <syncrolist@BOSTIG.COM>
Subject: Re: Recommend a Lawyer
In-Reply-To: <CAHbJSdVtGJ4Jq+i8XTQxL66frk8-DqRoBF1o8ssvH977Pcse_A@mail.gmail.com>
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Hi Jon,
Actually I made a mistake in talking to you earlier while I was driving. I
spoke with Brady who is on his way back from NY about the job, and
consulted our notes. Brady replaced the fuel tank, crossover lines, sending
unit etc. Your fuel gauge was confirmed working after that job. It was at
that point that the van was sent to Wrench Boston after we discovered the
state of the dash wiring, and refused the work.
Tim at wrench Boston did the cleanup/work on the dash/underdash wiring, and
did the final hookup of the two lights (oil level and check engine light
pigtails) since he was doing so much work on the wiring. So it is the case
that the things of which you are claiming are our responsibility were out
of our hands, and were not in the same state as when the van left our shop.
I've tried to contact Tim, but haven't been able to reach him yet.
Please understand in light of these corrections that it was not the case
that we completed the job and left the gas gauge non-functional, and the
only mistake in communication was to not explain about the state of the
starter solenoid's occasional miss, as the gas gauge was working when the
van went to wrench Boston.
I have several simple checks/solutions to the oil level and check engine
lights to confirm that they are functioning correctly, please contact me at
the shop when you can.
Jim Akiba
On Fri, Nov 23, 2012 at 12:11 PM, Jim Akiba <syncrolist@bostig.com> wrote:
> Hi Jon,
>
> We just talked on the phone(I don't know if you posted this before or
> after we spoke), and I understand how upset you are about having run out of
> gas, and I fully agree we should have communicated the gas gauge being
> broken, and the starter occasionally missing (starter solenoid not kicking
> it out far enough). The communication was made to me, I didn't know that
> Brady had not mentioned this. I think we all assumed that when you came to
> Boston to pick up the van, you would contact us before doing so. We were
> not aware of your picking the van up until we heard that you were leaving
> that day from Tim from the shop that you had repair the dash wiring mess
> that had been in there. As you mentioned, perhaps we also should have asked
> you and kept up tabs as to when you were coming, I'm sorry we were not more
> proactive there.
>
> As I tried to explain in our private communications, the reason for the
> conversion related issues (check engine light, oil level light) are likely
> small, simple, and easily verified. Your stall last night, and the check
> engine light, are both likely related to the speed sensor becoming
> misaligned after the install. This is easily checked via the SCT code
> scanner tool, which I offered to walk you through on the phone.
>
> The oilpan level light could just be on because the oil level is slightly
> low.
>
> I'm very sorry for these problems, but I don't think they, nor our
> response to them are of the scope or seriousness to require a lawyer. Your
> response however has me very concerned that overall, your expectations from
> us and of the van as a whole may leave you angry and upset over the
> lifetime of your experience with them, and perhaps the van as well.
>
> I think anyone here will tell you that owning a vanagon will always
> require some input, and patience, even with a fresh conversion in it which
> do run quite a bit of money. I wish we were capable of providing a new-car
> level experience for that kind of money, but unfortunately we can only get
> very close, and we still require some participation from the owner. I
> understand your level of anger may be coloring how you see everything
> overall, but I also think anyone here will tell you that we're a stand-up
> operation, and your anger/desire for legal help to resolve the current
> situation isn't required to have us hold up our end of the bargain.
>
> Sincerely,
>
> Jim Akiba
>
>
>
> On Fri, Nov 23, 2012 at 11:52 AM, Jon Durham <jon_durham@knology.net>wrote:
>
>> I paid Bostig $10K to install a Zetec. It has a lot of problems and
>> caused a lot of stress. Would like a lawyer to look into it.
>>
>> Jon
>> --
>> “All that we are is the result of what we have thought. The mind is
>> everything. What we think, we become.” Buddha
>>
>
>
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