Date: Tue, 15 Jan 2013 14:18:08 -0500
Reply-To: The Bus Depot <vanagon@BUSDEPOT.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: The Bus Depot <vanagon@BUSDEPOT.COM>
Subject: Bus Depot - Toll Free Ordering for Canadian Customers
In-Reply-To: <1358270041.33206.YahooMailClassic@web171903.mail.ir2.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"
Thank you to all the Canadian list members who were nice enough to test this
feature for me! I am happy to report that thanks to your help, our
customers up North can now reach our Order Desk toll-free. Although not yet
mentioned on our website, the same number we use in the States -
1-866-BUS-DEPOT (1-866-287-3376) - now works from Canada as well.
However, as with the U.S. toll free line, there are limitations. The number
reaches our Order Desk, where they can take orders by part number (from our
website) only - not Customer Service representatives who can check order
status or look up parts or applications. (You can email sales@busdepot.com
or call 1-215-234-VWVW for that.) Therefore there is still an advantage to
ordering online, because online orders appear in your My Account page where
you can easily look up your order history and tracking numbers. Orders
placed by phone do not (although a copy of your order and tracking numbers
will still be emailed to you when the order ships).
Another brief note, while I'm on the subject of Canadian orders: We use
both U.S. Mail and FedEx Air to Canada, because they don’t tack on the
absurdly high brokerage fees that UPS and FedEx Ground charge. (We get a big
discount on FedEx Air to Canada, making it an affordable option in many
cases.) The shopping cart will usually display both options, but if not,
feel free to email us for a quote. If you place the order and then email us
right away, we can still change the shipping method to a cheaper/slower
option if one exists, as we don't actually charge your card until your order
ships.
- Ron Salmon
The Bus Depot, Inc.
www.busdepot.com
(215) 234-VWVW
_____________________________________________
Toll-Free for Orders by PART # : 1-866-BUS-DEPOT
> -----Original Message-----
>
> If there are a few Canadian list members on the list who wouldn't mind
doing me
> a very quick favor, could you email me? I'm hoping to add a toll-free
order-desk
> phone number for our Canadian customers. I need some Canadian list members
> to dial a number I provide - some from home phones, some from cell phones
- so
> I can see if the call connects and how much I get billed for the call.
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