Date:         Mon, 15 Apr 2013 08:37:58 -0400
Reply-To:     "kenneth wilford (Van-Again)" <kenwilfy@COMCAST.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         "kenneth wilford (Van-Again)" <kenwilfy@COMCAST.NET>
Subject:      Customer Love
Content-Type: text/plain; charset=ISO-8859-1

I had something cool happen so I thought I would share it with the list.
A Vanagon owner called me the other day and we chatted about a non-start
problem he was having.  As we talked through the troubleshooting together,
we came to the conclusion that it was either the ECU or the distributor
(Hall sensor).  I offered to test his ECU in my Vanagon to see if it was
the problem and he said he would do that.  After I tested the ECU then we
would go from there.

That is all that was said.

A few days later I got his ECU in the mail, but it also came along with $50
in cash and a bag of home made chocolate chip cookies that were great!  The
ECU was bad, I had a rebuilt one for $250 and I sent it back out to him
that day.

It is so nice to feel appreciated.  I have some great customers that I am
really thankful for.  Most of them have sent me pictures of their vans,
post cards from their trips, or even small models of Vanagons from
Germany.  It is good to feel the love!

Ken Wilford
John 3:16
www.vanagain.com