<1234bjs@gmail.com>Others have already responded including the vendor but from the posts I saw one thing was either understood by all or over looked, it is entirely legal for a vendor to substitute with a similar item as long as it is capable of doing the job. I agree that one should be notified when this happens and you do have a legal right to refuse the substitute item but all should be aware that this can and does happen. Sometimes it is because they used "stock" photo's and not one of the item in question, other times it is because they ran out of the item supplied by vendor A and had to use one from vendor B. I am not referring to any of our Vanagon vendors specifically but speaking in general of many businesses from all industries. I spent 27 years in the automobile industry mostly in Parts and Service and it is quite common for this to happen there. The challenge with Vanagons is learning which brands manufacture quality parts and the challenge for The Bus Depot, Van-Cafe, etc, is that plus keeping up with their suppliers when they suddenly change to a different factory that makes a lessor grade item than what they offered previously. Mark in AK |
Please note - During the past 17 years of operation, several gigabytes of
Vanagon mail messages have been archived. Searching the entire collection
will take up to five minutes to complete. Please be patient!
Return to the archives @ gerry.vanagon.com
The vanagon mailing list archives are copyright (c) 1994-2011, and may not be reproduced without the express written permission of the list administrators. Posting messages to this mailing list grants a license to the mailing list administrators to reproduce the message in a compilation, either printed or electronic. All compilations will be not-for-profit, with any excess proceeds going to the Vanagon mailing list.
Any profits from list compilations go exclusively towards the management and operation of the Vanagon mailing list and vanagon mailing list web site.