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Date:         Thu, 20 Jun 2013 06:19:18 -0700
Reply-To:     bernie <1234bjs@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         bernie <1234bjs@GMAIL.COM>
Subject:      Re: Ordering Parts Online
In-Reply-To:  <CANEuo0hKbYXP_-BY1QADStWdZcApPcGSgWB7FejcbaGwBHZnnA@mail.gmail.com>
Content-Type: text/plain; charset=windows-1252

Just to update with the spark plug wires. Ron asked for pictures and on the basis of the pictures declared it a defect and is looking after me 100 percent so thanks to Ron and the Bus Depot.

On Thu, Jun 20, 2013 at 4:45 AM, kenneth wilford (Van-Again) < kenwilfy@comcast.net> wrote:

> I am probably a little too lenient when it comes to returns and warranties, > etc. I just hate for a customer to have a bad experience with us so I try > to do whatever I can to make them happy. However there are still folks out > there who are completely ridiculous in what they expect in a warranty. > > I recently had a customer email me who had bought a header system from us > back in the days when we used to sell S&S Headers (before they bit the > dust). We had been trying something new at that time and having the > headers ceramic coated. This customer was from Canada and he wanted the > extra protection because of the climate. So we shipped these off to him > and about a year later he emailed to say that the ceramic coating was > starting to peel off, etc. I ended my experiments into ceramic coating for > just this reason. I told him the only way we could help him out is if he > removed the headers, shipped them back to the coater and we could get them > re coated for him for free. I never heard back from him for a long time. > Just a few months ago I got an email from him saying that his headers had > failed and if there was still any warranty left on them. I have all my > records back to 2000 so I looked this customer up and saw the invoice from > where we sold this to him... in 2001! So this customer wanted warranty on > an exhaust system that he bought 12 years ago! Yeah, > > Vanagon owners are usually some of the most nice and reasonable people you > will ever run across. Occasionally you have to deal with the other kind of > customer who has no idea what is reasonable. It is all of you nice ones > that keep us going :-) > > PS I am not really speaking to the current situation that started this > thread at all. Just sharing my experience for the fun and edu-tainment of > all. > > Ken Wilford > John 3:16 > www.vanagain.com > > > > > On Thu, Jun 20, 2013 at 5:51 AM, Frank Condelli <RAlanen@aol.com> wrote: > > > Ron, glad you replied and I will back you up. I just launched my > > on-line parts website some four weeks ago and let me tell you it's one > > hell-of-a job, most folks have no idea what we go through. We as vendors > > do not manufacture these parts, we purchase them from distributors or > > importers or import them directly. These supplies can change due to > who's > > manufacturing what at ay given time. We should be happy anyone is > actually > > manufacturing any parts for 30 year old vehicles, so we put up with what > we > > can get. The parts in stock here are what I picture when I put the part > up > > on the site, then those parts get sold and new stock is brought in, > > sometimes the part may differ and a new photo is needed, well, that a > full > > time job just to keep up with that, and let me tell you I try my best to > > keep up with it even to the point that I built my own white box to take > > photos of the parts but with all the other stuff going on here it just is > > not always possible. We do try to keep it straight but wow, you folks > ask > > a lot of the small vendors. We are not Walley World with hundreds of > > staff. Here at Frank Condelli & Associates it's me and sometimes Rita > if > > she's not working her Hospital job. So, please bear with us as we are > here > > to help you and we are doing our level best to do that. > > > > > > On 2013-06-19, at 10:37 PM, Automatic digest processor < > > LISTSERV@GERRY.VANAGON.COM> wrote: > > > > > Allow me to fill in some of the blanks here…………………. > > > > > > > > Cheers, > > > > Frank Condelli > > Almonte, Ontario, Canada > > '87 VW Westy, '00 Kawasaki 250 Sherpa, "98 Ducati 750 Monster & Lionel > > Trains (Collection for sale) > > Frank Condelli & Associates - Vanagon/Vanagon Westfalia Service in the > > Ottawa Valley > > BusFusion a VW Camper camping event, Almonte, ON, June 06 ~ 09, 2013 > > > > > > -- > Thanks, > Ken Wilford > John 3:16 > www.vanagain.com >


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