Date: Thu, 31 Oct 2013 18:11:33 -0500
Reply-To: JRodgers <jrodgers113@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: JRodgers <jrodgers113@GMAIL.COM>
Subject: Re: NVC: Coleman Camping Gear? No more.
In-Reply-To: <CAO+YcsL4W-sSRo82_UKQN+2vP0hrT+F_GCfkBbVpZvCAZQCyNg@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
I'm with ya, Al.
Pee poor performance!
And I'll go with that elder abuse!! Definitely!
The whole story - well, what can I say!
LSHMSFOAIDMT!!!!
Sorry - I just couldn't help myself. It was well told and there was that
aspect to it - "the Comedy of Errors" category so to speak.
Hope you have a better day on Friday!!!
John
On 10/31/2013 5:37 PM, Al Knoll wrote:
> Not your grampa's Coleman Company. Been trying to get a replacement
> under warranty for a HWOD "Hot water on demand" device for almost
> 30days. No suds. The conversations go back to the first of October.
> So here's the tale:
>
> First they say that they can and will replace it.
>
> Time passes.
>
> Then some kokamommie horsepucks about not being able to ship sealed
> lead acid batteries to CA. (MOTSBS) Claiming a CA law forbids it.
> This is news to FEDEX and UPS, I called em, they say no probs, mark
> the box "contains non-spillable gel-cel or seal battery" with a felt
> pen on the side where the shipping label goes. Called CA Hazmat
> office conveniently located right here in downtowncowtown, feller says
> we have no such regulation and points me to the requisite Federal
> Regs. Mark the box. Done Deal.
>
> Time passes.
>
> But Wait! We'll send you a 'gift card for the amount of your unit
> (presuming they mean the HWOD).
>
> Time passes.
>
> Then today. Harrumph! Another missive from the folks with the burned
> feet. (They got burned from repeated contact with the dropped burger
> patties in their previous career). All we have is Hope, see below.
> Last week they had to shut down when the pencil sharpener jammed.
>
>>> I'm very sorry for the inconvenience that this has caused you. This
> has been escalated, and I'm personally monitoring the status of the
> gift card. We have put a rush on the gift card. Unfortunately I cannot
> provide you with an exact date that you will receive the gift card,
> but I'm confident you will receive it soon.
>
> Thanks
> Hope Korte
> Associate, Consumer Service Support
> Customer By Email (Al Knoll)10/31/2013 01:41 PM
> Coleman Consumer Service consumerservice@mailnj.custhelp.com
>
> Sorry, no cigar. You HAVE NOT BEEN A SERVICE TO ME! (Yes I'm
> SHOUTING) Howabout you gitchaself over to the clog in the system pick
> up said card, and personally send it to me, TODAY would be fine.
> Enclose your business card and the name of the clod in the churn, so I
> don't blame you. Registered Mail. So we're sure what is really
> going on. Try Cabelas if you want to see what Customer Service is all
> about. Or my old alma-mater Hewlett Packard .
>
> This sort of stuff might qualify as elder abuse in my case and that's
> not a good thing to have on your company or personal resume,
>
> Oh yeah change that status to not solved.
>
> Sheesh. Grumble..Growl..
> <<<
>
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