Date:         Fri, 13 Jun 2014 10:31:24 -0500
Reply-To:     mcneely4@COX.NET
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Dave Mcneely <mcneely4@COX.NET>
Subject:      Re: tire needs resolved, I guess
Comments: To: Loren Busch <starwagen@GMAIL.COM>
In-Reply-To:  <DqiE1o01M08X5Fr01qiG8M>
Content-Type: text/plain; charset=utf-8

I have three vehicles.  All are rolling on tires bought from Discount Tire.  On the West Coast they operate as America's Tire.  I have patronized them for more years than they have existed under the current name (their  former name was Four Day Tire Stores).  I do check other dealers for prices (and the one time another dealer beat them, Discount quickly agreed to match, and take off another $3 per tire).  I had a tire develop a bubble, not a road hazard but just a bad tire --unfortunately it happens.  When I had had a problem like that with Firestone (a Bridgestone branded tire), there was a lot of hassle.  I had to pay for the new tire, then send the tire that failed by freight to be examined in Memphis before I got any satisfaction -- that for a tire that threw the tread.  And that was during Firestone's fiasco with Ford SUVs, so you;d think they would be trying to avoid looking bad.  At Discount, they replaced my tire.  When I asked if they would have to get the manufacturer's approval, I was told, "Well, yes, but we're not going to come looking for you.  Be safe."  That was that.  I never heard from them, other than to get a new copy of the tire warranty in the mail with a new date and mileage.

They will match online prices, too, though in that case they add an installation fee -- the same as they would charge if you had the tires shipped to them from the online dealer (still no shipping fee, a substantial cost with online purchase).

mcneely

---- Loren Busch <starwagen@GMAIL.COM> wrote: 
> RE:  Dealing Face To Face
> Can I join the "I Like To Deal Face To Face With a People" fan club? And as
> far as Discount Tire is concerned I have had nothing but stellar service
> from them for what, probably 30 years now?  Not only local but on several
> occasions while on the road.

--
David McNeely