Date:         Tue, 2 Dec 2014 10:21:49 -0600
Reply-To:     Jim Felder <jim.felder@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Jim Felder <jim.felder@GMAIL.COM>
Subject:      Rock Auto makes it good
Content-Type: text/plain; charset=UTF-8

After looking around for the better part of a year, I finally decided to go
to Rock Auto for my Vanagon windshield. They are not very easy to find
these days.

The price was not bad, considering that I paid almost that much when my
Jetta windshield got smashed on the road.

It arrived in less than a week---broken. It was broken in at least ten
places. I went online to the return button on the first page and in ten
minutes I had printed out a prepaid return label for the box. Fifteen
minutes after that, on a friday afternoon, I have the thing unloaded at
fedex.

The acceptance of the package at fedex automatically notified Rock Auto
that the windshield was on its way back to them, which automatically
triggered the shipment of another item to me, which shipped yesterday and
should be here on Friday.

Nobody can say whether the windshield was already broken when Rock Auto
received it, or if it was broken by the carrier. I hope the next one was
handled or packed better than the last one. But, you can't beat the service.

Jim