Date: Sun, 3 Jul 2016 14:16:46 -0400
Reply-To: Dennis Haynes <d23haynes57@HOTMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Dennis Haynes <d23haynes57@HOTMAIL.COM>
Subject: Re: Shop experience gas tank
In-Reply-To: <CAKBchpoC1ZMEwk58HGwWOrM8fykMq-LoNgZxbsdShS9=ULT4xw@mail.gmail.com>
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At the risk of giving the benefit of doubt I'm thinking the tech ran up to the counter and said the tank is all messed up. They probably didn't want to drop the tank and have an immobile vehicle there while waiting for parts they sold the "tank" job. Although it takes time (cost money) if it was an original tank it should have been leak tested to know for sure. The original tanks rarely spring leaks (it does happen) and unless they are so full of rust that delivery is a problem I try to save them as the replacement tanks are terrible.
Dennis
-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of bernie
Sent: Sunday, July 3, 2016 1:21 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Shop experience gas tank
I was having a gas smell occasionally in 85 westy and I took it a shop that I often go to.
The fellow phoned me later in the day and said that the tank was rusted.
He said "at the point that the grommets connect to the tank it's rusted".
I said " you mean there is nothing for grommets to hold to".
He said "exactly".
The vehicle has been parked undercover for it's whole life and is a very rust free vehicle.
I took him at this word and gave the go ahead for a new tank as per recommendation.
When I went to pickup vehicle I said I wanted to see the tank.
He took me back to tank where grommets where in excellent condition, I had replaced them sometime ago, and there was no rust on tank.
I said "Where is rust on tank near grommets like you indicated".
He said " I didn't say that. It was leaking at the seal where top half of tank connects to bottom half".
He showed me an area of concern. I am not expert but it looked like it could be a problem area.
I said well I am not disputing that I may have needed a new tank however my concern is the reason for the tank has changed.
Basically he said he never said anything about rust and grommets.
I paid the bill and told him on the basis of these events I had lost confidence in the shop and we could no longer do business as to me a man's word is everything.
I know what he said to me on the phone.
Did I over react or did I make the right call to be done with this shop.
Bernie
Vancouver
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