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Date:         Tue, 29 Nov 2016 15:43:08 +0000
Reply-To:     Stephen Grisanti <bike2vcu@YAHOO.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Stephen Grisanti <bike2vcu@YAHOO.COM>
Subject:      Re: chains
Comments: To: David McNeely <davmcneely40@GMAIL.COM>
In-Reply-To:  <CACvdLxM=_1YOae_0Sjx03oxbvP=Wq9oNye=Sas_cWdyUYrOL5g@mail.gmail.com>
Content-Type: text/plain; charset=UTF-8

Congrats on toughing it out.  I went through a similar (non-automotive) fit issue and it's hard to convey how frustrating it can be trying to get your message across.  "I know you really believe you're giving me the correct information and product, but you are not giving me the correct information and product." Stephen 

On Tuesday, November 29, 2016 9:29 AM, David McNeely <davmcneely40@GMAIL.COM> wrote:

Thanks to all who advised me concerning tire chains for my 1991 Volkswagen Vanagon GL Campmobile.

Even though I now had not only the tire size, but the product number (thank you Roger), when I went back to Les Schwab, they still tried to insist that the size they sold me first was the one I needed, because that's what their computer said.  I pointed out that the product number I was requesting came from LaClede, and that I had called before I came in to check to make sure they had what I needed.  Still, "but that's the wrong size."

Finally, a supervisor, overhearing, told the person "helping" me to fit the chain to my tire.  Of course, it would not fit.  Then he got the one I'd asked for, which said right on the label "195R14," along with some other sizes. It fit.

So, I got the chains I need, but not without some interference from the seller.  Good grief!


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