Date:         Sat, 1 Sep 2018 20:03:51 -0500
Reply-To:     "Jim. Felder" <jim.felder@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         "Jim. Felder" <jim.felder@GMAIL.COM>
Subject:      Must say a good word about GoWesty's service
Comments: To: diesel-vanagon <Diesel-Vanagon@yahoogroups.com>
Content-Type: text/plain; charset="UTF-8"

I've never had a complaint about the service from any of the universe of
Vanagon vendors, but listen to this. Yesterday (Friday afternoon) I got
around to inspecting the life-time-warranty German-made heater valve I
bought from Gowesty less than two years ago. It lasted about as long as the
cheap ones have for me, BUT it had a lifetime warranty. I called GoWesty to
tell them the thing had failed, and that this is not something you want in
your car in Alabama in the hottest part of summer.

I got a brief lecture about the wrong ways to install it, to which I
replied "Can I send you a picture of my installation taken this morning?"
The answer was "no need, we'll send you a new one."

I quickly estimated the fastest they could probably get it here from
California, and since I will be traveling the middle of next week in the
Westy, I asked them not to knock themselves out or to spend any extra money
on shipping, but would deal with it when I got back. The guy said OK.

Well, it arrived TODAY from clear across the country. It's installed and
I'm ready for the extra ventilation on my upcoming trip!

Thanks, GoWesty.

Jim