Date: Sat, 1 Sep 2018 20:57:00 -0700
Reply-To: David McNeely <davmcneely40@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: David McNeely <davmcneely40@GMAIL.COM>
Subject: Re: Must say a good word about GoWesty's service
In-Reply-To: <CAFnDXk19Gri0nUbmDrVKcv-_4rSPVFoBNLbD_3iJ+fs7p-3S1w@mail.gmail.com>
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I bought a GoWesty water tank fill port (for some reason this part,
including the factory version is called a "hookup" even though the factory
version and most aftermarket ones don't actually hook up to anything), get
this, in 2010. I also bought at the same time a water hose quick
disconnect from GoWesty to use with their version of the "hookup." Their
fill port actually does hook up to a water hose via the quick disconnect
device. I probably used this combination fifty times or more since
purchase.
Last week the quick disconnect wasn't so quick, in fact, it stuck to the
port hard and fast. I ran to the hose bibb and shut off the water before
overflow. Then I unscrewed the hose coupling from the quick disconnect,
and carefully and repeatedly attempted to disconnect it from the port.
Finally, after a large number of tries, it came apart, a spring and a
plastic ball fell out.
I wrote an email to GoWesty just to let them know about the failed part,
though I did not want any restitution for an eight year old inexpensive
part. I just wanted them to know about the possibility of someone having a
tank overflow because of this part. I told them both of those things.
The next day I got a phone call from a manager, who wanted to know if I
wanted a new part, a refund, or GoWesty Bucks. I told him I wanted none of
those things, I just wanted to let them know of this failure so that they
might if they wanted to investigate and if this has happened multiple
times, perhaps revamp.
The next day I got an email from him saying that he had added five dollars
in GoWesty Bucks to my account for the failed part that had cost $4
originally.
All I could do was say, "Thank you."
On Sat, Sep 1, 2018 at 6:04 PM Jim. Felder <jim.felder@gmail.com> wrote:
> I've never had a complaint about the service from any of the universe of
> Vanagon vendors, but listen to this. Yesterday (Friday afternoon) I got
> around to inspecting the life-time-warranty German-made heater valve I
> bought from Gowesty less than two years ago. It lasted about as long as the
> cheap ones have for me, BUT it had a lifetime warranty. I called GoWesty to
> tell them the thing had failed, and that this is not something you want in
> your car in Alabama in the hottest part of summer.
>
> I got a brief lecture about the wrong ways to install it, to which I
> replied "Can I send you a picture of my installation taken this morning?"
> The answer was "no need, we'll send you a new one."
>
> I quickly estimated the fastest they could probably get it here from
> California, and since I will be traveling the middle of next week in the
> Westy, I asked them not to knock themselves out or to spend any extra money
> on shipping, but would deal with it when I got back. The guy said OK.
>
> Well, it arrived TODAY from clear across the country. It's installed and
> I'm ready for the extra ventilation on my upcoming trip!
>
> Thanks, GoWesty.
>
> Jim
>
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